Training & Development Administrator

2 weeks ago

Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Job summary

The post holder will provide a high quality and customer focused support service to a range of internal and external customers, to enable the trust to provide excellent educational services. This will include the delivery of a high standard of administrative support, to colleagues, both within the immediate Training & Development team and wider Integrated Education Team.

The post holder will also support the development of the Apprentices within the team, acting as a role model for staff and will uphold an excellent professional attitude, in line with the values and behaviours of our organisation.

Main duties of the job

Answer training and development enquiries, both in person, on the phone and via email Administering the Training & Development generic in-boxes. Ensuring all emails are responded to within the SLAs. Supporting the delivery of face to face Induction and STAM training (setting up rooms, welcoming and registering delegates, answering face to face enquiries). Administering and providing support to the Training and Development team and those within with wider Integrated Education Team, raising purchase orders, updating the Intranet, organising meetings. Support and coach other members within the team, such as Training & Development Apprentice

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Job description

Job responsibilities

Answer learning and development enquiries, both in person, on the phone and via email, from staff who may have varying levels of ability to understand, whose first language is not English, or who may not be IT literate. Provide and receive routine information, and give explanations and instructions clearly and concisely. Communicate effectively using a range of problems solving skills to ensure the most appropriate course of action is taken and the outcome is communicated to all relevant parties. Respond compassionately to staff who may be distressed. Administering the Training & Development generic in-boxes. Ensuring all emails are responded to within the SLAs. Supporting the delivery of face to face Induction and STAM training (setting up rooms, welcoming and registering delegates, answering face to face enquiries). Make judgements and resolve enquiries, that involve facts, data or situations and therefore require analysis; such as resolving more complex queries and those that require further analysis or discussion prior to being resolved. Follow departmental policies and processes and contribute to procedural and process changes which improve departmental effectiveness. Administering and providing support to the Training and Development team and those within with wider Integrated Education Team, raising purchase orders, updating the Intranet, organising meetings. Participating pro-actively in team meetings and contribute and implement ideas for improvement within the service. Support and coach other members within the team, such as Training & Development Apprentice. Provide advice and guidance to new or less experienced Training & Development administrators Person Specification

Skills

Essential

4 GCSEs including English & maths or equivalent Level 3 qualification in business administration Experience of working in a busy office Experience of working in a team Good written communication skills Good IT skills Experience of coaching and supporting other members of the team

Desirable

Recognised IT qualification Experience of working in the NHS

edi

Essential

Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues

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