Ward Clerk

Job summary

Ward 31 is DMHs Trauma and Orthopaedics Ward(Non-Elective). This roles purpose is to provide administrative support to theclinical ward team and direct queries to the most appropriate clinical personon the ward. This role is a fundamental component to effective patient flow onthe unit. The role is also a key point of contact for patients, relatives,carers and visitors

Main duties of the job

Typicalduties of this role include but are not limited to

receive patients andvisitors to the ward

input patient admission,attendance, transfer and discharge data to the necessary patient administration& information systems, ensuring patient and GP details are accurate andupdated as necessary To arrange patient follow up and other appointments, asrequired

provide administrative supportto ward-based clinics, as required

deal with telephone enquiries, taking andconveying messages appropriately

sort incoming mail andprepare outgoing mail for posting

prepare patient admissionpacks, as necessary

maintain temporary paperpatient records during admission, ensuring that each item is correctly barcodedfor scanning into the Electronic Clinical Document Management System (ECDMS)

maintain accurate ward bedboard (until e-obs system fully implemented)

maintain ward staff board

maintain ward informationboard

Toliaise with staff bank regarding shifts requiring nursing/HCA cover, asdirected by the nurse in charge

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

Toreceive patients and visitors to the ward

To input patient admission, attendance, transfer anddischarge data to the necessary patient administration & informationsystems, ensuring patient and GP details are accurate and updated as necessaryTo arrange patient follow up and other appointments, as required

To provide administrative support to ward-based clinics,as required

To deal with telephone enquiries, taking and conveyingmessages appropriately

To sort incoming mail and prepare outgoing mail forposting

To prepare patient admission packs, as necessary

To maintain temporary paper patient records duringadmission, ensuring that each item is correctly barcoded for scanning into theElectronic Clinical Document Management System (ECDMS)

To maintain accurate ward bed board (until e-obs systemfully implemented)

To maintain ward staff board

To maintain ward information board

To liaise with staff bank regarding shifts requiringnursing/HCA cover, as directed by the nurse in charge

To undertake elements of ward check-list, as required (egVTE completion)

To ensure paper laboratory results are made available toclinical teams for verification

To undertake delivery of investigation requests torelevant hospital departments

Photocopying as required

To maintain adequate levels of ward stationery andsupplies, using CARDEA as required

To requisition repairs as necessary

The post holder holder may be required to undertake therole of Information Asset Administrator or Information Asset Owner to providesuppo rt for the control and administration of information assets within theirarea/department (details available on the Health Informatics web page)

To provide cover as required during absence of colleagues

To assist in auditory purposes andpresent / manage data for clinical governance

Person Specification

Qualifications

Essential

NVQ Level 2 or Equivalent Administrative Experience

Experience

Essential

Administrative Experience Equivilent to the Banding of the Post Extensive use of IT skills

Special Skills and Knowledge

Essential

Good Communication Skillls both verbally and over the telephone To manage complex situations and provide support to clinical staff, patients and relatives. Act as the first point of contact for the ward and providing relatives with support information and directing queries and clinical updates. Good filing skills. Able to perform and complete auditory work. Work as a team to drive and improve standards. Assist the Ward Management team with sensitive and complex requirments which require a high level of sensitivity and professionalism.

Desirable

Previous experience as a Ward Clerk in a busy acute ward.

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