Dispenser

3 weeks ago


Hereford, United Kingdom Fownhope Medical Centre Full time

Job summary

Fownhope Medical Centre has an exciting opportunity for a Dispenser to work at our friendly rural surgery (negotiable up to hours a week).

Applications are welcomed from people with an NVQ2 Dispensing qualification, or who are un-qualified but have a desire to work within a busy dispensary. In this case support towards qualification will be provided after satisfactory completion of a probationary period.

Experience in customer service, particularly in the health sector is desirable.

Main duties of the job

The purpose of the role is to assist in the smooth running of the dispensary and to dispense medications as requested by the senior dispenser. Main duties include:

Serving patients at the hatch and by telephone

Stock management for medication and consumables

Counting and checking prescriptions for submission to the PPA

Issuing repeat scripts

Preparing medications for blister packs

About us

Fownhope Surgery is well-organised, high-achieving and innovative with a quality improvement culture. Our ethos is caring; for our patients and staff, and we pride ourselves on our support for the wider community. We received an outstanding rating in our most recent CQC inspection and continuously receive positive patient feedback via the National Patient Survey and NHS Friends and Family Test.

Job description

Job responsibilities

Key Result Areas

To deal with patients in a polite, friendly and courteous manner To work in accordance with good practice and follow practice procedures and protocols To dispense medicines effectively, accurately and efficiently To assist with the smooth running of the dispensary To maintain strict confidentiality on all matters relating to the practice and its patients

Specific Responsibilities

Dispensary

Serve patients at the hatch and by telephone Stock management for medication and consumables Count and check prescriptions ready for submission to the PPA Shred confidential information from dispensary Photocopy information as requested Issue repeat scripts Prepare medication orders Use Practice IT systems to prepare and label medication Prepare medication blister packs for patients Provide cover as reasonably requested for other dispensary staff Stock and operate the PharmVend dispensary machine

General

Assist in promoting and maintaining own and others health and safety and security Promote the good reputation of the surgery Maintain strict confidentiality on all matters relating to patients, carers, colleagues, other health workers and the business of the practice Support equality, diversity and the rights of patients and carers Participate in training programmes as requested by the practice to enable the efficient running of the practice and meet any professional minimum competence requirements Work in accordance with practice protocols Undertake other duties as reasonably requested Person Specification

Personal Style and behaviour

Essential

Able to work as part of a team Courteous and friendly Able to work without close supervision and to use own initiative Able to work well under pressure Attention to detail Able to follow protocols Willingness to ask questions and find out information

Knowledge and skills

Essential

Proficient in keyboard skills and IT Excellent communication skills Excellent telephone manner Good organisation skills

Desirable

Familiar with medical terminology Driving licence (current)

Qualifications

Essential

O level/GCSE maths and English or equivalent

Desirable

NVQ Level 2 Dispensing

Experience

Essential

Experience of working in a customer facing role

Desirable

Experience of working in a medical practice Experience of working in the health service

Other requirements

Essential

Flexible Willing to provide cover for colleagues on holiday/long term sickness
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