Office Supervisor

Found in: Talent UK C2 - 3 weeks ago

London, United Kingdom Yext Full time

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®

Yext is looking for an energetic, experienced and eager Workplace Supervisor to oversee the operation of our London workplace. You provide outstanding customer service and will support the daily management of workplace operations and workplace services. In this role, you have the strong ability to think on your feet, assigning an appropriate level of urgency to specific situations and working on projects independently. Reporting to the Director of Real Estate & Workplace who is based in our New York City Headquarters, you’ll be responsible for maintaining and improving a highly effective workplace, a critical asset for Yext. You will interface and create relationships between building and property management, services contractors, and other vendor/service providers who are responsible for maintenance and operation of the workplace. You’ll have visibility with all levels of our local teams and interface with our Workplace team around the world for global exposure, providing you with many exciting opportunities to make an impact.

What You'll Do

Handle front of house operations, providing concierge level of service to our employees and guests, ensuring security protocols are followed and coordinating with the building to ensure excellent guest servicesOwn efficient operation of workplace services including food and beverage programs, mail services, space management, janitorial services, plantscaping, etc., ensuring contractual obligationsAdministering security access and ensuring compliance of workplace security, health and safetyCoordinate various administrative and office duties as needed, such as managing event calendars, sorting mail, and managing office communicationsReceiving deliveries, unboxing and restocking office supplies, maintaining and managing inventory stock and store roomProvide workplace operational support by monitoring, tracking, and executing on support ticketsManage space planning, seating map, user inventory, internal move-management, office relocation projectsKeep internal intranet and office playbooks updated, working with the Global workplace team to ensure cohesion in informationPerform ongoing workplace walkthroughs to ensure office cleanliness, safety, and complianceWork with existing vendor partners and property management to troubleshoot issues and ensure building systems are operational (HVAC, electrical, plumbing, lighting, flooring, ceiling, roofing, fire systems, signage, pest control, energy management, landscaping, etc.)Support events onsite which includes moving furniture to accommodate room configurations, event set up, and catering requirementsFollow site operations budget to ensure spend remains within allocated limitsAd hoc initiatives and special projects as required

What You Have

Minimum 3-5 years of relevant experience in Office Management, Operations, Facilities, Hospitality, or relevant fieldExcellent written and verbal communication skillsExcellent customer service skillsExcellent organizational skills and process-orientedComputer savvy and adept with Gmail, Google Docs, Zoom, and similar applicationsTechnical aptitude and comfort with building systems and technical processesStrong aptitude in workplace programsAptitude to work autonomously with a proactive inclinationAptitude to complete duties with urgency and detail-orientedCreative thinker with the ability to proactively solve issues or trouble-shoot as needed

Bonus Points

Advanced education in relevant fieldAbility to read and interpret floor plans and construction documentsExperience working for a high-growth company, start-up, or tech companyPrevious experience in Hospitality or Front of House OperationsProject management skills

#LI-JS2

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