Reservationist

6 months ago

Forest Row, United Kingdom Ashdown Park Full time

As a Reservationist at Ashdown Park Hotel, part of the Elite Hotel Group, you will be joining a dynamic, friendly team dealing with sales enquiries via telephone or email. The team provide the highest quality of guest service standards with the aim of exceeding expectations at all times.

You will ensure guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System called Opera; liaise with the reception team and conference office and be responsible for your own administration. As part of your day to day role, you will be knowledgeable about Ashdown Park Hotel's facilities and be confident in promoting and recommending these to guests in order to maximise sales and provide the highest quality of service. You will also ensure that you are aware of our competitor’s facilities, and special promotions.

The Reservations Office is open 7 days a week, therefore rotas will include working on a Saturday/and or Sunday on a rotational basis.

Key Responsibilities

To be an exceptional and professional ambassador for the Elite group in all business relationsTo answer incoming reservation calls promptly and professionally, securing direct businessTo respond in a timely manner to all email enquiriesTo convert online business to maximise sales and revenueTo keep the customer database updated at all times, ensuring relevant profile notes are addedTo complete Daily and Weekly Business ReportsTo ensure all business is balanced and aid in producing the End of Day Report

Reservations Key Attributes

A resilient and confident telephone mannerPrevious experience as a Receptionist or hotel Reservationist is preferred but not essential as we are looking for a person who is able to demonstrate a passion for learning and creating memorbable experiences for our guests.Able to provide and evidence exceptional levels of customer service and/or sales experienceRespond positively to targetsOutstanding communication and interpersonal skillsExcellent administration; organisation; IT skills (Word, Excel or similar) and attention to detail is paramountWell groomed, polite, problem solver and customer focused

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport

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