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Technical Claims Manager
4 months ago
Overview
We are seeking a highly skilled and experienced Technical Claims Manager to oversee and manage the technical proposition of our Property and Casualty claims process within our organization predominantly within our TPA and Desktop Loss Adjusting areas. Whilst both classes are desirable Property is the key area. The candidate will work alongside the UK Technical Claims Manager (Field) and Heads of internal Operations and Field. The successful candidate will be responsible for reviewing, investigating, and resolving complex claims, ensuring compliance with industry regulations, and providing exceptional customer service to clients and stakeholders. The role will take the lead in Technical Complaint resolution. The Technical Claims Manager will also play a key role in developing and implementing claims strategies, analyzing data to identify trends, and continuously improving the claims handling process through active coaching and mentoring internal claims adjusters and working with the Technical Field Manager to ensure external adjusters are meeting technical development requirements. Location – Hybrid role so UK wide but will be expected to attend Llantrisant, Tamworth and Ipswich locations regularly. If located near any of those locations that is ideal. How you'll make an impact Manage the end-to-end technical claims process for internal UK property and casualty claims, ensuring timely and accurate resolution. Review, assess, and investigate complex claims, determining coverage, liability, and settlement options. Collaborate with internal teams, particularly compliance and Learning and Development , to ensure effective claims & compliance management. Provide guidance and support to claims adjusters, coaching them on best practices and ensuring consistent, high-quality claims handling. Monitor claims activities to identify trends, emerging risks, and areas for improvement; develop and implement appropriate strategies to mitigate risks. This will include the Internal Quality Assurance programme. Stay up-to-date with industry regulations, legislative changes, and emerging trends in property and casualty claims management. Build and maintain strong relationships with clients, brokers, and external service providers, ensuring exceptional customer service delivery. Prepare and present reports on technical claims performance, key metrics, and trends to senior management, providing recommendations for improvement. Ensure compliance with internal policies, procedures, and regulatory requirements throughout the claims handling process. Foster a positive and collaborative work environment, promoting teamwork, continuous learning, and professional development. About you Solid claims experience gained in a Technical role either with a Chartered Loss Adjusting business or technical claims department of an insurer / underwriter / supplier. Extensive experience (5+ years) in property and casualty claims management, preferably within the UK market. Strong technical knowledge of property and casualty insurance policies, coverage, and claims handling practices. In-depth understanding of UK insurance regulations and legal requirements related to claims management. Excellent analytical and problem-solving skills, with the ability to make sound decisions in complex claim scenarios. Proven track record of effectively managing and resolving high-value and complex property and casualty claims. Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders. Strong leadership abilities, with experience in coaching and developing a team of claims professionals. Proficiency in claims management systems and other relevant software applications. Professional certifications such as CII / CILA / BDMA or equivalent are highly desirable Knowledge of the Lloyd’s and London Market desirable but not essential. What can Gallagher Bassett offer you? Fully funded Qualifications, and Learning and Development Courses 25 Days Annual Leave, Plus Bank Holidays Pension Package Subsidised Gym Membership Life Assurance Group Income Protection Season Ticket Loans Gallagher Benefits Choice Portal Employee Stock Purchase Plan #LI-DT1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…