Repairs & Maintenance Manager
3 weeks ago
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We are continuing to invest in and expand our Property Maintenance Team and are recruiting for an experienced Repairs & Maintenance Manager to join the Repairs team based from our Doxford Park, Sunderland head office. Reporting to the Operations Manager, you will be an integral part of a wider Management team in the successful delivery of repairs across our housing stock with a budget of over £10M to invest in Responsive Repairs.
You will be empowered in your role, take ownership, and have the accountability of your team and service area. This is a key role where you will lead a team of trades colleagues to effectively deliver a varied range of repairs to meet the needs of our tenants. You will use your management experience in monitoring housing maintenance works to ensure that targets are met, and the delivery of quality work is completed. With responsibility for planning, delivery and coordination of Gentoo’s repairs, building trades and repair works in domestic and commercial property.
As a great communicator, you will have the ability to liaise effectively with a wide range of teams and colleagues within Gentoo, external contractors, stakeholders and our materials supply partner, Jewson, and have the ability to build and maintain effective working relationships.
The role is subject to a basic DBS paid for by Gentoo.
Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
Effectively manage staff to maximize productivity, performance, budgets and quality, ensuring a Value for Money service is delivered.
To supervise and carry out all works, ensuring compliance with all appropriate Health and Safety legislation, standards and regulations. Maintaining up-to-date knowledge that is supported by qualifications.
Ensure all works are monitored and completed within agreed timescales, including subcontract works, compliance works and ensure that QA/QC is carried out on this work.
In line with all Health and Safety legislation, produce, maintain and ensure the application and adherence of risk assessments and method statements where required.
Liaise with Local Housing Management teams to ensure that all empty properties are allocated without delay following the Group’s Letting Policy and within the specified target periods.
Provide effective on-site management, ensuring the necessary technical support and quality control are achieved.
To proactively own, manage and resolve customer complaints – internal and external.
Maintain effective administration of orders, including the requisition of materials required and the receipt of materials to ensure timely completion of work.
Work with the scheduling team and trade staff to effectively plan and complete work.
Act as duty manager as part of the emergency standby procedure.
What we are looking for:
A relevant building or construction-related qualification
A full UK Driving Licence.
Experience in the management of a team, setting objectives and performance management, with the ability to challenge and manage productivity and performance constructively.
Experience in monitoring and evaluating management information and producing reports including financial information via various IT systems.
Proven experience in leading and motivating a team to achieve performance targets.
Experience in monitoring housing maintenance works
Experience in delivering and developing excellent customer service
Experience of working or delivering repairs with a compliance element.
Desirable or willing to work towards:
•IOSHH
•Asbestos Awareness
•Scaffold Inspections
Some of our great benefits include:
31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
Early finish on a Friday.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
Closing date:
02/09/2024
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