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Medical Receptionist

3 months ago

Ilkley, United Kingdom Addingham Surgery Full time

Job summary

Are you wanting arewarding patient focussed role? Addingham Surgery are looking for a MedicalReceptionist to join their small friendly team. Ideally with current experienceof working in a medical practice but not essential, the successful candidate will be joining a patientcentred training practice in a village setting and work as part of a team ofseven experienced committed receptionists/administrators. A minimum of hoursis needed worked over 4 days, Monday to Friday. Addingham Surgery is a modernpurpose built premises with plenty of free car parking. The practice has 3,400patients with a growing list.

Interviews will be held on Friday 12th July 2024.

Main duties of the job

To be responsiblefor undertaking a wide range of reception duties and the provision of generalsupport to the multidisciplinary team. Duties can include, but are not limitedto, greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.

To act as thecentral point of contact for patients, the distribution of information,messages and enquiries for the clinical team, liaising with multi-disciplinaryteam members and external agencies such as secondary care and community serviceproviders.

Please see attached job description.

About us

Addingham Surgeryis a small friendly teaching practice with patient care at the heart ofeverything that we do. We have a team of clinicians comprising of 2 GeneralPractitioner's, 1 Allied Clinical Practitioner, 2 nurses and a Health CareAssistant. We also work with a wider team of clinicians, such asphysiotherapists and pharmacists. We have a very experiencedteam of receptionist, administrators and the practice is managed by thepractice manager, assisted by a reception supervisor. The work ethic is relaxed and focused and we are a highachiever on QOF. We always score very high on patient satisfaction and have anactive and strong patient group. Please check out our website for moreinformation.

Addingham Surgerymoved in 2009 to modern purpose built building in the heart of AddinghamVillage. There is ample free car parking and access to local amenities.

Job description

Job responsibilities

To beresponsible for undertaking a wide range of reception duties and the provisionof general support to the multidisciplinary team. Duties can include, but arenot limited to, greeting and directing patients, effective use of theappointment system, booking appointments, the processing of information andassisting patients as required.

To act asthe central point of contact for patients, the distribution of information,messages and enquiries for the clinical team, liaising with multi-disciplinaryteam members and external agencies such as secondary care and community serviceproviders.

Maintainand monitor the practice appointment system

Processpersonal, telephone and e-requests for appointments

Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately

Signpostpatients to the correct service

Initiatingcontact with and responding to, requests from patients, team members andexternal agencies

Clinicallycode data on system one

Photocopydocumentation as required

Processtasks and notifications within the clinical system

Data entryof new and temporary registrations and relevant patient information as required

Input datainto patients healthcare records as necessary

Directrequests for information, , SAR, insurance/solicitors letters and DVLAforms and support with private report requests

Manage allqueries as necessary in an efficient manner

Carry outsystem searches as requested

Ensure allpathology specimens are ready and collected by the courier

Maintain aclean, tidy, effective working area at all times

Advisepatients of private fee charges, accept payment and issue receipts

Processprescription requests, hard copy and electronically

Monitor andmaintain the reception area and notice boards

Support allclinical staff with general tasks as requested

Please seeattached job description

Person Specification

Qualifications

Essential

GCSE Mathematics and English (C or above)

Desirable

AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Skills, Knowledge & Qualities

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Desirable

SystmOne user skills

Experience

Essential

Experience of working with the general public Experience of administrative duties

Desirable

Experience of working in a healthcare setting/General Practice