Head of Digital Portfolio

Job summary

The Christie Digital team is passionate about improving outcomes for our patients by digitally enabling clinical cancer services. The digital portfolio is the mechanism for that change, making this role an exciting opportunity to really make a difference. The Christie digital ambition over the next 3 years will: -

Provide better use of digital solutions to improve the experience for both the staff and the patient experience.

Use Digital technologies to enhance the outpatients' service and creating a seamless patient flow through the hospital from arrival to the clinic.

Provide a platform that supports the development of world-renowned research and innovation.

Expand our digital services to support staff to deliver the high standards of care across a wider networked care model.

Deliver a richer data model to capture the whole health record, to ensure better decision-making, efficient services and improve care across the Greater Manchester area.

Leverage the investment in a locally developed EHR based on agreed standards

As a Trust we want to stay at the forefront of care through new technological advances including Proton Beam, Bio Medical Research and experimental cancer therapies. As the Christie's Digital Service, we need to deliver the digital platforms to support these advances.

Main duties of the job

The Head of the Digital Portfolio is responsible for designing, developing and delivering all Digital projects and programmes, in line with the Trust Strategy and the Digital Strategy. Ultimately you will ensure that our exciting portfolio of Digital projects and programmes deliver benefits to our patients.

We are looking for an ambitious, curious, and talented leader who wants to be part of a team where everything they build benefits patients and cancer research.

Important attributes include a portfolio, programme and project talent, dedication, craft, perfectionism, and an obsession with delivering to a high quality. We like to work with big thinkers with a high focus on collaboration and team working.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Our culture within Digital Services is a very mission-focused one. The characteristics that underpin our success are tenacity, agility, customer focus, reliability, pride, credibility and strong accountability.

This role will work directly with the Chief Information Officer, Chief Clinical Information Officers (CCIOs), Heads of Operations and Trust leadership teams to provide the best outcomes for our patients.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Provide the strategic lead for the implementation of digital change and technologies.

To develop a digital portfolio with supporting processes and governance needed to make the portfolio a success.

Champion digitally-enabled, clinical change over technical solutions.

Provide leadership to deliver high quality PMO, project and programme delivery.

Ensure all aspects of portfolio service delivery is aligned and contributes to the Digital Strategy.

Be responsible for all escalated issues within own area and liaise directly with other teams and vendors to resolve.

Develop the Digital Portfolio Office to deliver value-add to services.

Be responsible for communication to the Trust ensuring the organisation is fully informed of the programme and how it will improve patient outcomes.

Demonstrate the Digital Services values and be accountable for own attitude and behaviour.

Responsible for developing all project and programme delivery, making project change a positive experience.

Human Resources

Line manage your team following trust policies, procedures, working practices and guidelines, ensuring staff are engaged and motivated.

The post holder will provide regular performance reports on progress, compliance with standards, project status and achievements within the team.

The Christie is a learning organisation. The post-holder will support the professional development of staff in line with personal development reviews and the needs of Digital Services.

Review past projects objectively with the team to ensure any lessons are learned positively as part of a culture of continuous improvement.

Provide training for staff on own subject area expertise, when required.

Financial/Physical Resources

Ensure the robust management of the portfolio finances and make proposals to maximise funds through budget setting, recharges, long term financial planning and cost saving opportunities.

The post holder will hold the budgets for the capital programme which they are accountable for and will be responsible for budget setting in those areas.

Responsible for the maintenance and support contracts allocated to the portfolio, ensuring continuity of service and budget management. This will include liaising with third party suppliers to identify and evaluate potential value for money contracts.

Liaise with external agencies, suppliers and contractors ensuring delivery of service as part of the portfolio.

For strategically significant projects, lead business appraisals and business case production.

Ensure Trust procurement processes and procedures are followed, providing assistance for the development and assessment of procurement documentation as required.

Ensure Trust Standing Financial Instructions (SFIs) and procurement guidelines are followed and adhered to.

Project Management

In a leadership capacity, ensure the portfolio has the correct balance of projects and programmes and are consistent in delivery approach.

Advise and participate in the development and implementation of projects where appropriate.

Lead the activities of the Programme Delivery Board and in a leadership capacity ensure project boards and project teams activities are focused towards delivery and positive patient outcomes and experience.

Lead the PMO to develop and set the standards for project management documentation and reports and ensure a continuous improvement process is in place.

Deliver presentations, where required, to all levels of staff.

Policy/Service Development/Governance

Act as an ambassador for Digital Service by developing and maintaining excellent working relationships with users across the organisation to deliver a high quality, standard IT culture to achieve local requirements and national targets.

Be responsible for developing and/or implementing policies for own work area and for proposing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the Trust, where appropriate.

Pro-actively ensure that Digital changes are delivered to best practice with respect to organisational, NHS and legislative requirements and guidelines including information governance and security.

Implementing quality management system, undertaking audits designed to improve IT systems and services.

Ensure there is a proactive and comprehensive approach to risk management and be responsible for service continuity for own area and participate in the Digital service continuity planning.

Oversee that Root Cause Analysis (RCA) when linked to the programme incidents and problems; instigating emergency action, when required, liaising with other Trust Managers, as appropriate.

Work closely with the Head of Digital Service Delivery to ensure service is designed into every project from the beginning.

Business Continuity Management

Responsible for the development, exercising, maintaining and reviewing of business continuity plans for the Digital Portfolio.

Lead the business impact analysis exercises highlighting critical business processes within own area.

Be very familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.

Person Specification

Qualifications

Essential

Master's degree in a related subject or demonstrable equivalent experience Post Graduate Degree or equivalent level of experience PRINCE 2 Practitioner or demonstrable equivalent experience MSP, MOP or equivalent

Desirable

Further professional qualifications Management Qualification(s) IT Service Management Qualification ( ITIL) Membership to a relevant professional body (BCS, CMI etc.)

Experience

Essential

Experience developing strategies/ strategic planning and tracking progress using KPI's Substantial experience of contract negotiation and SLA management Substantial experience of delivering digital projects and programmes within a complex environment to defined standards. Experience of managing financial budgets in excess of £1m Considerable experience of producing documentation and reports to a board level standard Extensive continuous management experience including managing staff and staff development. Successful track record of achieving service improvements through initiating the use of new technologies and supporting the management of change

Desirable

Significant experience in similar role Commercial experience NHS experience

Skills

Essential

Ability to provide and receive highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiation, training, empathic or re-assurance skills are required. Ability to make judgments on multi-stranded or complex problems which may have no precedent or where there are conflicting opinions Ability to foster intellectual property and identify commercial opportunity Excellent communication skills - verbal, written, presentational and interpersonal Ability to use own initiative, coach individuals and lead a team engendering enthusiasm and commitment Ability to work to deadlines, prioritise and manage workload in a busy and changing environment

Desirable

Ability to engage across the health care economy ensuring best practice and innovation for patient care

Knowledge

Essential

Knowledge of Agile Extensive knowledge of portfolio , programme and project management and how each work together to deliver change. Extensive knowledge of the function of a Portfolio Office and how to provide benefits through a PMO function Extensive specialist knowledge of the application of Digital change in an organisation Knowledge of leadership and management practice.

Desirable

An understanding of the Digital Strategy of the NHS and its implications Extensive knowledge of how services are commissioned within the NHS. Knowledge of NHS England, NHS Digital and Department of Health strategies, policies and guidance Knowledge of the working practices used within a Trust, Inpatients, Outpatients, Medical Records and Medical Secretaries Knowledge of Cancer Services

Other

Essential

Evidence of continuing professional and personal development demonstrating a keen interest in data. Office based role with the need for travel to Christie-managed sites as necessary Ability to participate in out-of-hours on-call rota as required Requirement for occasional travel to external meetings and events Flexible, positive, resilient, methodical, team player

Desirable

Driving Licence / Car Owner

Values

Essential

Ability to demonstrate the organisational values and behaviours

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