Service Delivery Support

4 weeks ago

Northampton, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

Job summary

We are looking for a bright and vibrant person, with a can do attitude to join our friendly and supportive team as a Delivery Support Administrator.

The post hours are hours per week, Monday to Friday.

The post holder will provide comprehensive administrative support to the Service Manager for Children's ADHD & ASD Team, CYP Community Eating Disorders & Paediatric Psychology and additionally provide full administration for the ECG/Bloods across the Directorate. Strong organisational skills, IT Skills (including Microsoft packages) and flexibility are required.

Additionally there is

We are seeking an individual who is enthusiastic, flexible and creative in their approach and can work alongside nursing staff and the wider multi-disciplinary team to provide quality and effective administration support.

In return, you will become a valued and integral member of a friendly and dynamic team, benefiting from a comprehensive supervision and appraisal system with a commitment to staff development.

Main duties of the job

To effectively manage self, workload and dealing with all queries and directing as

To ensure that a high level of patient care is demonstrated at all times and that the privacy and dignity if all families and young people is

Provide comprehensive administrative support to the wider team and Service Manager.

Daily organisation of the office including opening post, distributing appropriately and proactively and delegating

Record queries from face to face/post/email/phone contact, and be responsible for passing on to the most appropriate person if beyond own control.

Tasks involving children's records; scanning, archiving, emails, appointment booking and checking clinical

Provide admin support for the Service Manager inclusive of for E-Rostering duties, eExpenses, ESR, HR forms, maintaining staff records, facilitating appointments and the checking and sending of clinic

Provide Full Administration support for ECG/Bloods for the directorate (appointments, queries, scanning, letters etc)

Provide admin support with various waiting lists across the services.

Provide support to other members of administrative staff across the service in cases of sickness or leave

Given the vulnerability of the client group and the amount of client contact, any safeguarding concerns to be immediately raised with Team lead or lead clinician.

To offer training and support for administrative staff in the service including bank admin staff, and for clinical staff on systems and data

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification

Qualifications

Essential

GCSE pass grade in Maths and English (or equivalent)

Desirable

NVQ or similar in Administration, Customer service or similar

Experience

Essential

Experience of working in an office environment Experience of working as part of a Team

Desirable

previous NHS experience

Knowledge

Essential

Strong evidence of Administration knowledge

Desirable

Knowledge of our Services and Directorate

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