Optical Receptionist
3 weeks ago
Optical Receptionist | Hastings – with occasional cover in other branches | Monday to Friday 8.45am to 5.30pm and Saturday 8.45am-4.00pm | £22,500 per annum
Established in 1949, our client offers independent, quality eye care in Hastings, Lewes, Tenterden and Rye, and is an approved provider by the Conquest and William Harvey hospital clinics.
They are an award-winning, independent optician, who are committed to offering every one of their patients only what is best for their eyes and vision.
In this role, you will assist with the efficient running of the branch by providing support and assistance to the resident Optometrist(s) and Locums, and Dispensing Opticians. Join this excellent team, where they pride themselves on being a close-knit, supportive group, always ready to lend a helping hand like a family.
Are you the right person for the job?
- Ability to work as part of a team and use own initiative
- Good planning skills and the ability to work under pressure
- Excellent communication and interpersonal skills
- Good IT skills (including familiarity with patient management software and the full suite of MS office products)
- Ability to develop good working relationships with practice staff at all levels
- Understanding and ability to maintain patient confidentiality
- Adaptable and flexible to cope with all aspects of work and changing circumstances
- Ability to be methodical and to receive constructive feedback
Your principle duties will include
Patient Management
- To provide a high quality, professional reception and administrative service to patients, staff and colleagues
- To act as the first point of contact for patients contacting the practice and to portray the practice in the highest possible professional basis
Overseeing practice clinics to
- Monitor types of appointments being booked
- Ensure that appointments are booked correctly
- Ensure that each clinic has an appropriate composition in terms of patient types
- Checking customers in on arrival and ensuring all personal details are correct, email address, DOB, home address and GP surgery
- Helping with customer complaints in accordance with agreed internal policies and procedures
- Monitoring correspondence with patients to ensure that recall letters are issued correctly and that up-to-date marketing materials are sent out. Checking and responding to emails
- Advise customers of relevant charges for private and NHS services and products and except payments and issue receipts for the same
Conducting visual fields tests, Optomap and OCT scans to assist the Optometrist
- Typing of doctors letters and referrals
- Processing direct debit requests/cancellations and ordering of contact lenses
- Understanding and adhering to the regulations surrounding supply of contact lenses
- To aid the Optometrist and advise on the application and removal of contact lenses
- Booking in and accurately checking contact lenses against customer records
Stock Management
- Booking in and pricing stock to ensure minimum stock holding
- Assisting with the implementation of price changes and monitoring/ensuring consistency of charges and fees
- Providing the Group Practice Manager with lists for solution and accessories stock required
Health & Safety
- Liaising with the company’s health and safety co-ordinator and to identify areas of concern / issues requiring attention and implementing agreed solutions in respect of same
- Adhering to policies and procedures
What can you expect in return?
- Staff discount scheme
- 25 days paid holiday per year plus statutory bank/public holidays
- Company sick pay after 6 months of service
- On-the-job training that provides a clear career progression path, allowing you to advance from Receptionist to Dispensing Optician, and even to Optometrist. Your growth is only limited by your ambition and drive.
What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you
Your data will be handled in line with GDPR.
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