IT Service Manager
2 weeks ago
IT Service Manager
Contract Type: Permanent
Location: Hybrid minimum 20% on-site in our Oxford Science Park office
Were proud to be an Equal Opportunity Employer, and were committed to building an inclusive, diverse community that celebrates and welcomes everyone.
If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
About Us
Were Nominet a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, we also help to protect public services from cyber threat.
As a public benefit company, our work has a positive impact on society. Weve donated millions to projects that use technology to improve peoples lives and have committed to delivering £60m worth of support over the next three years.
Were also already a Carbon Neutral company and were committed to helping the UK reach Net Zero by .
About the role
Were looking for an experienced service process lead to help support both the process development of the operating model that is helping meet its conformance to these standards, but also the general operational reporting, incident management and support of its key applications, platforms and services. You will work with people across the business who are responsible for different aspects of the standard and will take responsibility for multiple areas of improvement.
The role will be responsible for overseeing the end-to-end release management process and ensuring the smooth and efficient delivery of software releases. Additionally, they will take ownership of defining and optimizing release management processes to enhance productivity and streamline operations within our software development lifecycle.
About you and your experience
Demonstrable experience with the following:
Understanding of Jira and Atlassian suite of tools Have had a Business Analyst background preferably Familiarity with service mgmt. tools generally Have led large system deployments (NTH) Understands ISO 20K & ITIL 4 Good understanding therefore of incident management Proactive risk understanding to try to avoid CI Background ideally in both large and small so good with process understanding and best practice but also confident with full-service ownership Good at creation of data reports & dashboards to represent the size of the problem Has helped manage or owned a technology asset estate in terms of maintenance and asset management (CMDB) as a whole Proactive / inquisitive, able to influence, not a direct manager but able to manage by influence, able to present to all levels, able to prioritiseWhat we offer
30 days annual leave plus bank holidays, with the ability to purchase an additional 5 days Bupa private healthcare + Employee Assistance Programme Electric vehicle scheme with on-site charging points Rewards platform with access to discounts at hundreds of shops, restaurants etc. MediCash discounts on routine healthcare including optical, dental and much more Company and individual performance-based annual bonusPlease note, all roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles will require additional security clearance due to the nature of their work.
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