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School Technician

3 months ago

London, United Kingdom CRA GROUP LIMITED Full time

2months contract with a localauthority

JobSummary:

Therole of the Schools Technician (SDE Post) Level 3 Zone 1) is tosupport the provision of IT infrastructure in Schools respond tocustomer requests problem resolution and service request operationthat meets the needs of the Schools IT Support Service customerbase and the wider Council; having a strong customer serviceethos.

KeyDuties/Accountabilities:

Routinely attendschool and council sites for the purpose of completing customerrequests.

Toprovide technical support (also known as second line support) inthe installation and maintenance of system software such asoperating systems data management products office automationproducts and other utility software

Tomanage customer relationships liaising with Head Teachers Heads oftraded services and ICTcoordinators

EssentialExperienceRequired:

Schools based ITsupport experience isdesirable.

BScin relevant discipline or equivalent industryexperience.

Additionalinformation tonote:

08:30 4:30workinghours

Theclosing date for this position is13/05/2024





Schools based IT support experience is desirable. BSc in relevantdiscipline, or equivalent industry experience.