The Belfry Hotel & Resort is
an award-winning hotel, home to 300+ luxurious bedrooms and suites, several
restaurants and bars, events and meetings spaces, a leisure club and spa. Our
three golf courses, including The Brabazon, are recognised as world-class, and
home to this year’s Betfred British Masters. Whether you're drawn to our iconic
golf courses, the serenity of the spa, the excitement of guest services, or our
behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our
team just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort. 

About the role

The IT Technician is a brand new
role reporting into the IT Manager and will be based on site and will provide
1st and 2nd level IT support for staff and liaise with our 3rd party IT service
providers. The role will assist in bringing more IT support in house, handle
1st and 2nd line issues and support with delivering IT projects.

The duties of our IT Technician
include:

·     
 Provide onsite IT support for staff.

·     
 Build, roll out, and replace PCs and hardware/software.

·      
Set up and manage mobile devices and tablets.

·      
Liaise with 3rd party IT service providers to ensure smooth business
operations.

·      
Maintain on-premise and cloud-based Active Directory.

·      
Manage user accounts including new user creation, and processing leavers and
movers.

·      
Maintain an updated asset inventory, including PCs, phones, PDQs, and printers.

·      
Continuously improve IT documentation and policies.

·      
Assist Operations with daily IT issues as needed.

·      
Supporting and implementing new IT projects.

About you

·      
2 years+ experience of 1st, 2nd line IT support.

·      
Good knowledge of Windows PCs, PC Builds, mobile phones, MS Office suite.

·      
Good knowledge of Active Directory, MFA, Azure AD / 365, Intune.

·      
Basic network awareness and troubleshooting skills.

·      
Familiarisation of TCP/IP, DNS, DHCP.

·      
Familiarisation of monitoring tools, ticketing software.

·      
ITIL certification (advantageous)

·       Enthusiasm
and willing to learn.

·       Keen
to work in a fast paced dynamic environment.

Belfry Benefits

Learning & Development

We inspire and develop our team
through on-the-job coaching & mentoring, in-house training and provide
access to our online learning platform, The Belfry Campus. We offer
apprenticeships in a host of subjects delivering nationally recognised qualifications
to help advance careers, and our LEAD development programme empowers and
inspires our teams to grow from Team Member through to Executive roles. We aim
to promote internally where possible, nurture ambition and ensure all our team
looking to progress have development plans in place, to support you to achieve
your potential.

Wellness

We prioritise your wellbeing
with discounted gym memberships and wellness programmes for personal growth.
Partnering with The Burnt Chef Project, we offer mental health support and
access to funded counselling. Our healthcare schemes include life assurance,
24-hour GP services, and health cash-plans, while our Menopause Support
programme provides tailored assistance. With Wagestream access, you can easily
track earnings, manage savings, and access wages on your terms, promoting
financial wellness. Our Cycle2Work scheme supports sustainable travel for
environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our
annual Belfry Awards, long service recognition, and extra holidays for loyalty
and team events. Enjoy discounts at our resort's restaurants, bars, spa, and
golf, for you and your friends & family. Access to Perkbox provides
discounts & vouchers for everyday use plus on the spot rewards for your
hard work. We provide free parking, a subsidised taxi service, and
complimentary meals during shifts.

Making a difference

We are committed to
sustainability and are proud of our Silver Award from Green Tourism and GEO
Certification. The Belfry, spanning 550 acres in the Midlands, prioritises
giving back to our local community and protecting wildlife. We integrate ESG
into everything we do, from charity initiatives, raising over £20,000 last
year, to golf course maintenance. We track charitable work at personal,
departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just
a job’: we are a community that values each individual’s contribution and
growth, whilst supporting each other’s success - regardless of department or
role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together,
and Deliver Every Day – aren't just words; they're the foundation of our
culture and the essence of who we are.

If you're seeking a place where
you can contribute, grow, and have a lasting impact – then the Belfry Hotel
& Resort is the place for you.