Hotel Front Office Team Leader
1 month ago
Hotel Front Office Team Leader - Chessington, London
Job Type: Guaranteed Hours - Seasonal (Fixed End Date)
What you'll bring to the team
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE
Hours: Shifts cover hours between 7am-3pm and 2pm-10pm across any 5 out of 7 days
Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.
Here at Chessington World of Adventures our 2024 season is in full swing, and we are recruiting for a Hotel Front Office Team Leader to join the team
As a Front Office Team Leader, you will be responsible for ensuring the smooth operation of the front office team by leading by example and inspiring professionalism, integrity and a strong work ethic among team members.
Your role will include, but is not limited to:
- Overseeing daily front office operations, including check-in/out, room assignments and guest enquires
- Acting as the primary point of contact for guest feedback and complaints, taking ownership of resolution to ensure guest satisfaction
- Collaborating closely with other departments to coordinate guest services and address any cross-functional challenges ensuring a seamless experience
- Providing training and support to front office hosts
Qualifications & Experience
Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:
- Experience of working in a Front of House or Receptionist role.
- Experience in dealing with guest complaints.
- Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems.
- Have a passion for delivering excellent service and a passion for our brand.
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
-
Night Hotel Front Office Host
5 months ago
Chessington, United Kingdom Chessington World of Adventures Full timeWe're currently looking for **Night** **Hotel Front Office Hosts** **Location**:Chessington World of Adventures, Surrey KT9 2NE **Hours**:Full time availability, fixed term contract. **Benefits**:Hourly rate of £10.67, exclusive discount on our animal VIP experiences, ongoing training opportunities and a Merlin Magic Pass - 20 free tickets for you, your...
-
Hotel Front Office Host
4 days ago
Chessington, United Kingdom Chessington World of Adventures Resort Full timeHotel Front Office Host - Chessington, LondonJob Type: Guaranteed Hours - Seasonal (Fixed End Date)Location: Chessington World of Adventures Resort, KT9 2NEHours: Shifts cover hours between 6.50am to 10pm across a 7 day rota.Advert closing date: 4th December 2024Please note we reserve the right to close applications early if we receive a high volume of...
-
Hotel Breakfast Team Leader
6 months ago
Chessington, United Kingdom Aramark Full timeWe are currently recruiting for a dynamic and talented **Front of House** **Breakfast Team** **Leader** to join our hotel restaurant teams at **Chessington World of Adventures** This is an exciting opportunity to be part of something very special at a major UK theme park attracting thousands of guests during peak season. As a Team Leader, you will oversee...
-
Hotel Duty Manager
1 month ago
Chessington, United Kingdom Chessington World of Adventures Resort Full timeWhat youll bring to the teamLocation:Chessington World of Adventures, Leatherhead Road, KT9 2NEHere at Chessington World of Adventures we are recruiting for a Hotel Duty Manager to join our Front Office team.In this role, you will oversee all aspects of the hotel guest experience, working with other Hotel Duty Managers to achieve seamless communication...
-
Front of House Team Member
3 weeks ago
Chessington, Greater London, United Kingdom whitbread Full timeAs a Front of House Team Member at Premier Inn in Chessington, you will be the friendly face of our hotel.Use your customer service skills to welcome guests and make them feel at ease from the moment they check in.Our Front of House Team Members are the heartbeat of our hotel, and we're looking for someone with a passion for delivering exceptional customer...
-
Hotel Duty Manager
1 month ago
Chessington South, United Kingdom CV-Library Full timeWhat you’ll bring to the team Location: Chessington World of Adventures, Leatherhead Road, KT9 2NE Here at Chessington World of Adventures we are recruiting for a Hotel Duty Manager to join our Front Office team. In this role, you will oversee all aspects of the hotel guest experience, working with other Hotel Duty Managers to achieve seamless...
-
Hotel Duty Manager
1 month ago
Chessington, United Kingdom Chessington World of Adventures Resort Full timeHotel Duty Manager - Chessington, LondonJob Type: Full TimeWhat you'll bring to the teamLocation: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NEHere at Chessington World of Adventures we are recruiting for a Hotel Duty Manager to join our Front Office team.In this role, you will oversee all aspects of the hotel guest...
-
Hotel Duty Manager
1 month ago
Chessington, United Kingdom Chessington World of Adventures Resort Full timeHotel Duty Manager - Chessington, LondonJob Type: Full TimeWhat you'll bring to the teamLocation: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NEHere at Chessington World of Adventures we are recruiting for a Hotel Duty Manager to join our Front Office team.In this role, you will oversee all aspects of the hotel guest...
-
Hotel Operations Manager
4 weeks ago
Chessington, United Kingdom Chessington World of Adventures Resort Full timeHotel Duty Manager Role OverviewChessington World of Adventures Resort is seeking a skilled Hotel Duty Manager to oversee the guest experience and ensure seamless communication between the hotel and resort teams.As a Hotel Duty Manager, you will be responsible for the aesthetics, operation, and functionality of all aspects of the hotel product and guest...
-
Hotel Bar
6 months ago
Chessington, United Kingdom Aramark Full time**Hotel Bar & Restaurant Team Leader**: - Join the Fun and Unlock Your Potential! Are you ready for an incredible adventure in the exciting world of hospitality at **Chessington World of Adventures**? We're looking for energetic individuals who have a passion for food, drinks, and making people happy. Leadership experience is a bonus, but what matters most...
-
Front of House Team Member
4 weeks ago
Chessington, Greater London, United Kingdom whitbread Full timeWe're currently recruiting for a Front of House Team Member at Premier Inn in Chessington. As the friendly face of our hotel, you'll use your customer service skills to welcome guests and make their stay with us unforgettable.Key Responsibilities:Provide exceptional customer service to our guestsWork collaboratively with the housekeeping team to ensure rooms...
-
Glamping Team Leader
5 months ago
Chessington, United Kingdom Chessington World of Adventures Resort Full timeRoles & Responsibilities: As a Glamping Team Leader, you will be passionate about supervising and delivering the highest guest experience to our Adventurers as well as maximising additional revenue at any potential opportunity. Working as part of a team, you will ensure the operation runs efficiently with mínimal impact on the Adventurers stay. Day to day...
-
Hotel Bar
5 months ago
Chessington, United Kingdom Aramark Full time**Chessington World of Adventures **is recruiting for our **Hotel Bar & Restaurant Team** Are you currently working in hospitality but looking for a little more fun in your role? Do you like the idea of working in a theme park environment? Perhaps you would like to try something completely different? Well, we have a fabulous opportunity to work within our...
-
Returns Team Leader
4 weeks ago
Chessington, United Kingdom Oliver Bonas Full timeWe have an amazing opportunity for a Returns Team Leader to join Team OB in our Warehouse. Our Returns Department work a 2-shift system, so this role will be based around a 2 week rotating shift pattern for the AM 6:45am-2:45pm and PM 2:45pm-10:45pm shift times, you will need to be able to work flexibly during peak periods which may include weekends. As a...
-
Returns Team Leader
2 months ago
Chessington, United Kingdom Oliver Bonas Full timeWe have an amazing opportunity for a Returns Team Leader to join Team OB in our Warehouse.Our Returns Department work a 2-shift system, so this role will be based around a 2 week rotating shift pattern for the AM 6:45am-2:45pm and PM 2:45pm-10:45pm shift times, you will need to be able to work flexibly during peak periods which may include weekends.As a...
-
Returns Team Leader
1 month ago
Chessington, United Kingdom Oliver Bonas Careers Full timeWe have an amazing opportunity for a Returns Team Leader to join Team OB in our Warehouse.Our Returns Department work a 2-shift system, so this role will be based around a 2 week rotating shift pattern for the AM 6:45am-2:45pm and PM 2:45pm-10:45pm shift times, you will need to be able to work flexibly during peak periods which may include weekends.As a...
-
Hotel Trainee Cook
6 months ago
Chessington, United Kingdom Aramark Full time**Your culinary journey starts here** **Chessington World of Adventures Resort **are recruiting for **Hotel Trainee Cooks** Do you like the idea of working in a theme park environment? Interested in becoming a Chef but need the relevant kitchen skills? Well, we have a fabulous opportunity to work within our hotel operations at Chessington World of...
-
Hotel Trainee Cook
6 months ago
Chessington, United Kingdom Aramark Full time**Your culinary journey starts here** **Chessington World of Adventures Resort **are recruiting for **Hotel Trainee Cooks** Do you like the idea of working in a theme park environment? Interested in becoming a Chef but need the relevant kitchen skills? Well, we have a fabulous opportunity to work within our hotel operations at Chessington World of...
-
Open Auditions: Character Performers, Hotel
6 months ago
Chessington, United Kingdom Chessington World of Adventures Resort Full timeWhat you'll bring to the team: **Open Auditions: Character Performers, Hotel Performers & Presenters** We are casting for strong and versatile Skin Characters, Hotel Performers and Presenters for our **Mini Stage Shows, Hotel Entertainment and our New Meet & Greet** attraction. **Audition Details** **Location: Chessington World of Adventures Resort -...
-
IT Service Desk Team Leader
6 months ago
Chessington, United Kingdom Cloud Vacancy Full time**Company Overview** We are a dynamic, fast-growing IT Managed Services Company currently based in Chessington. Our values are Integrity, Professionalism, Expertise and Entrepreneurial Spirit. Our customers include many household names including the Virgin London Marathon where we are responsible for all the IT behind the annual London Marathon...