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Area Manager
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About The Role
TCFM are currently recruiting for a Team Leader to deliver exceptional service to out client, you will be responsible for the overall service delivery for around 50 sites. You will work closely with the Contract manager, Client Regional Management, Cleaning Support teams and our support office to deliver excellent levels of service.
Major Accountabilities
To build an honest and open working relationship with the customers regional management teams that encourages partnership and effective resolution of issues. To carry out structured site visits that ensure specifications are met and customer expectations are positively managed. Complete quarterly reviews with staff and identify training & development needs. Carry out and co-ordinate recruitment of internal and external talent for positions and provide an endorsement for site recruitment ensuring adherence to TC recruitment processes and standards. Retain and develop existing staff through training and positive support. Where required induct new staff and provide training. To champion the Verizon Connect & Timegate systems, ensuring all sites and teams are compliant. Implement improvement plans with support from the Contract Manager. Manage the holiday rota ensuring cover staffing levels allow for 100% service delivery. To provide holiday & absence cover and support within the region as required. To complete ad-hoc additional services deep cleans and carpet cleaning when required. To review audits and take the necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy. To ensure staff are trained in and adhere to all necessary legal compliance To identify internal potential and develop talent To adhere to all company processes, policies, and proceduresRole Requirements:
Previous customer service delivery/retail experience Previous Cleaning & Carpet Cleaning experience. Sound knowledge of Health and Safety and COSHH legislation Full and clean UK Driving License Criminal Record Checks will be completed for this role.What do you get from us?
Our colleague and client relationships are really important to us, so if you feel you have the skills to help us meet their needs, then we have all the training and tools on our processes and systems to help you achieve this. Company Car or Car Allowans Company Bonus Scheme Private Medical Health CareAssistance Programme through Health Assured – Physical, mental and financial health support for all our colleagues through our ehub and phone. Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits Perkbox – Saving on your weekly shop, days out, eating out and utility bills. Plus, recipes and wellbeing tips. Free uniform Online training in multiple languages Company van/tablet/laptop/phone
About You
Not Specified
About Us
A little about us:
A family-owned business, founded in 1962. Turnover over £84 million, employing over 4,000 colleagues. Currently sit within the top 2% of all cleaning and security providers. Our services include Cleaning, Security, Specialist, and FM services. Passionate about delivering a personable and reliable service We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.