Band 4 Bereavement Officer

4 weeks ago

London Borough of Barnet, United Kingdom Royal Free London NHS Foundation Trust Full time

Job summary

The Bereavement officer is responsible for supporting the bereaved in every aspect of care after a death of a family member or friend .

"It is our one chance to embed the safest possible memories at the worst time in someone's life"

We are an award winning and innovative team and welcome applications from candidates passionate about this speciality. This is a WTE post fixed term for one year maternity cover.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

The successful applicants will be kind and compassionate by nature while also being professional and dedicated to delivering a proactive and efficient service to bereaved families at a distressing time. You will be someone who is methodical, calm under pressure, possess excellent IT skills, able to cope with change in demands and most importantly a team player. You will be detail-focused and keen to develop your skills through the role and to actively support development of the services.

Excellent communications skills, in-person, on the telephone, virtually and in writing are essential as you will be communicating with anxious and distressed bereaved people as well as various other professional agencies such as His Majesty's Coroner, funeral director, Registrars of deaths. You will work closely with these agencies and internal teams from medical examiner service, wards and with clinicians to coordinate the delivery of a world-class individualised service to each and every bereaved family while upholding the Trust values and reputation.

The Covid-19 pandemic has required us to all work in more flexible and adaptable ways and these qualities will be vital for the successful candidates.

The office is busy, mentally taxing and sometimes emotionally demanding. Personal resilience and a good sense of humour are important; the Trust offers a number of services to support staff well-being.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Values

Essential

Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential

Education to a high A-Level RSAIII or equivalent in keyboard skills.

Experience

Essential

Experience of developing and managing own workload whilst at the same time being able to work co-operatively as part of a team Demonstrable experience of working in a demanding and unpredictable environment Understanding of hospital procedures and policies relating to death and bereavement. Appropriate knowledge of medical terms to be used in checking cremation forms and to supply advice to junior doctors on correct filling in of medical certificates of death.

Skills

Essential

Understanding of certification and legal processes relating to funerals Demonstrates understanding of grief and loss and its impact on individuals Knowledge of customs of other faiths and ethnic groups surrounding death Excellent communication skills in person/telephone/virtually/written Excellent interpersonal skills required for the sensitive support of the bereaved Confident & assertive whilst able to demonstrate empathy and tact.

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