Technical Account Manager

3 weeks ago

London, United Kingdom viso.ai Full time
Job Description

Responsibilities

In this role, you’ll:
  • Gain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their success
  • Manage and grow opportunities throughout the entire customer lifecycle, from post-sales to renewal, ensuring a seamless transition from sales to account management.
  • Employ a solution-oriented approach with a focus on use cases involving AI technologies and SaaS functionalities.
  • Build upon the growth & adoption of our product within existing enterprise accounts.
  • Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and identify upsell and cross-sell opportunities.
  • Lead compelling presentations of our product and vision to a broad range of audiences, from C-level executives to individual contributors using our value-based account management methodology.
  • Provide timely and accurate forecasts and clear visibility on account performance by actively managing your pipeline of opportunities.


Qualifications
Not all applicants will have skills that match a job description exactly. We value diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering viso.ai. We are always looking for people who will bring something new to the table

Required
  • Technical background with strong technical acumen and understanding of cutting-edge technologies
  • 3+ years of experience in account management, ideally in AI, Data Platforms, or Enterprise Software
  • Experience in customer account growth, including upselling and cross-selling, and in driving renewal opportunities
  • Proven record of consistently meeting or exceeding performance targets
  • Strong understanding of customer success principles and the role of technology in driving business outcomes
  • Proficiency in modern account management processes/methodologies
  • Excellent presence and proven track record of influencing and selling at all levels
  • Strong analytical skills with a deep understanding of forecasting & pipeline management
  • Willingness and ability to travel to spend time in person with key clients (Global)

Desired

  • Up and cross-selling experience in AI Data, Product, Analytics and Engineering
  • Previous technical sales experience in Computer Vision or Machine Learning
  • Deep commercial expertise in structuring SaaS contracts
  • Experience with data and how to leverage data to help business achieve their customer experience initiatives



Location
This role will be remote, based in London (UK).
Applicants must be legally authorized to work in the United Kingdom

What We Offer
Viso.ai is backed by the most successful investors that previously backed Facebook, Slack, Atlassian, DropBox, UiPath, Celonis, Segment, and many more. There are many benefits to working at viso.ai, including, in addition to competitive pay, being part of a small and agile, fast-growing company.
  • Opportunity to work in a fast-paced, innovative environment.
  • Competitive salary and equity package.
  • Health, dental, and vision insurance.
  • Flexible working hours and remote work options. Unlimited vacation policy.
  • Professional development and career growth opportunities.

Drive our growth journey, help companies build AI products that matter, help shape one of the most exciting AI industries.


Get in touch We are looking forward to hearing from you
 

Requirements
- Technical background with strong technical acumen and understanding of cutting-edge technologies - 3+ years of experience in account management, ideally in AI, Data Platforms, or Enterprise Software - Experience in customer account growth, including upselling and cross-selling, and in driving renewal opportunities - Proven record of consistently meeting or exceeding performance targets - Strong understanding of customer success principles and the role of technology in driving business outcomes - Proficiency in modern account management processes/methodologies - Excellent presence and proven track record of influencing and selling at all levels - Strong analytical skills with a deep understanding of forecasting & pipeline management - Willingness and ability to travel to spend time in person with key clients (Global)

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