General Manager

2 months ago

Warrington, United Kingdom Gravity Active Entertainment Full time

We are Gravity, join us for this exciting
adventure… 



We are currently recruiting for a 10 month fixed term contract for a GM to run our Warrington Active and Social venues. The role is for
maternity cover.



More about you….



We are looking for a leader, someone who is happy
to roll their sleeves up and get the job done. Your background will be strong
within the leisure environment, either coming from a similar trampoline venue
or similar such as Cinema, competitive socialising or other entertainments. You will ideally have experience of running a wet sales venue.



You will be responsible for the delivery of all
site operations, ensuring that operational plans are developed and implemented
to achieve and exceed the sites Key Performance Indicator’s (KPI’s). To lead,
develop and inspire the team to drive efficiencies and ensure all areas exceed
guest expectations in line with Gravity’s Mission, Vision, and Values.



The site will have a management structure to
support you, but ultimately you must be a team player, and happy to get
involved running the site. You will also be managing a team, so strong
leadership skills and proven experience is a must.



Your key accountabilities and responsibilities



· Lead the team to deliver on all departmental
KPIs, including wage ratio and financial targets. Champion the link between key
departments to ensure stakeholder satisfaction and adherence to service level
agreements.



· Ensure the effective operations of all
departments, with the highest standards of service and safety being always
delivered and in accordance with the relevant Standard Operating Procedures
(SOP).



· Ensure effective budgetary management in all
departments. Manage all cost lines within budget and ensure all margin
protection processes are implemented effectively to maximise profitability.



· Continually seek and promote innovative ways of
increasing revenue to maximise profitability, both in the short and long term.
Assist the Marketing Department with the development and implementation of
local marketing initiatives for each department.



· Oversee and support the management teams with
accident prevention to ensure consistency across all areas.



· Maintain and develop a culture of effective
people management within each department, through recruitment, performance
management, training, development, and talent management of team members.



Your experience




  • 3+ years proven operational leadership in
    a customer facing business, managing diverse teams.
  • A proven track record of attracting new
    customers and delivering consistently good guest experiences.
  • Experience of managing a P&L,
    including financial sales budgets and stock control.
  • A demonstratable track record of
    recruiting, developing, and retaining talent.


Your personal qualities




  • You are a motivator with strong
    leadership skills.
  • You can communicate effectively and vary
    their leadership style to suit the situation and the individual.
  • You will have flexibility in working
    hours, we operate 7 days a week, from morning to late evening so weekends
    are a major part of your working life.
  • Able to influence and work
    collaboratively at all levels across the business.
  • Proactive organisational and time
    management skills.
  • Demonstrates respect for equality of
    opportunity and diversity and works to actively promote an inclusive work
    environment and good working relationships amongst staff.
  • Knowledge of Health and Safety, Food and
    Consumer legislation and regulations.


What’s in it for you?



This is a full time 40 hour per week position with a competitive salary. Also you will have access to our Employee Assistance program and Peoples Pension.

#wearegravity #tigwag #fun



 

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