Current jobs related to Customer Due Diligence Associate - Gateshead - FIS

  • Customer Due Diligence Associate

    4 months ago

    Gateshead, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. **About...

  • Customer Due Diligence Associate

    4 months ago

    Gateshead, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Hybrid Working**: Friday and one other day per week office based, 3 days working from home. Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart...

  • Worldpay for Business Onboarding Customer Due

    3 months ago

    Gateshead, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: High School Diploma **Travel Percentage**: 0% **Hybrid Working**: Gateshead Office - Monday to Friday 2 days per week office based, 3 days working from home. Are you ready to unleash your full potential? We’re looking for people who are...

  • Customer Service Associate

    1 month ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    Customer Service Associate at FedExWe are seeking committed individuals to become part of our Customer Service Associate team at FedEx. As a leading express logistics provider globally, FedEx is dedicated to delivering exceptional service to our clients across over 220 nations and regions. Join our diverse workforce of 700,000 members who prioritize values...

  • Customer Service Associate

    1 month ago

    Gateshead, Gateshead, United Kingdom IKEA Full time

    Position OverviewJoin the IKEA FamilyAs a Member of the Customer Service Team: Excel in a Dynamic, High-Demand SettingAt IKEA, our Customer Service team plays a pivotal role in ensuring a smooth shopping journey. Whether you are assisting at the checkout, managing returns, or organizing home deliveries, you will be central to enhancing customer...

  • Account Services Associate I

    3 months ago

    Gateshead, United Kingdom FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: No Degree **Travel Percentage**: 0% *** x2 Maternity Cover - 12 months** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial...

  • Data Protection Specialist

    3 months ago

    Gateshead, United Kingdom Vertu Motors Full time

    **Vertu Motors, Gateshead** Do you want to become part of one of the UK's largest motor retailers? We have a fantastic new opportunity to join Vertu Motors as a Data Protection Specialist. This role offers flexibility in working hours and hybrid working if desired. As one of the largest Motor Retailers in the UK Vertu Motors’ continued success is based...

  • Customer Service Assistant

    3 months ago

    Gateshead, United Kingdom Namco Funscape Full time

    _**Due to Gambling and Licensing Laws applicants must be over the age of 18**_ MAIN DUTIES INCLUDE Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties. - Work on all the sites departments as required i.e. bowling reception, lanes, soft play, prize shop,...

  • Retail Associate

    2 months ago

    GATESHEAD, United Kingdom TK MAXX Full time

    From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It's about the exciting surprises that make the everyday a little more fun and it's the same working here. Our work environment is ever-evolving - and always...

  • Retail Associate

    2 weeks ago

    GATESHEAD, United Kingdom TK MAXX Full time

    From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It's about the exciting surprises that make the everyday a little more fun and it's the same working here. Our work environment is ever-evolving - and always...

  • Customer Service Assistant

    3 months ago

    Gateshead, United Kingdom Namco Funscape Full time

    _**Due to Gambling and Licensing Laws applicants must be over the age of 18**_ MAIN DUTIES INCLUDE Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties. - Work on all the sites departments as required i.e. bowling reception, lanes, soft play, prize shop,...

  • Customer Service Assistant

    4 months ago

    Gateshead, United Kingdom Namco Funscape Full time

    _**Due to Gambling and Licensing Laws applicants must be over the age of 18**_ MAIN DUTIES INCLUDE Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties. - Work on all the sites departments as required i.e. bowling reception, lanes, soft play, prize shop,...

  • Customer Support Administrator

    3 months ago

    Gateshead, United Kingdom Red Rhino Recruitment Full time

    We are looking to hire a Customer Support Administrator/ Customer Service Assistant who would like to forge a long - term career within an award-winning environment. This company is a global brand and market leader offering attractive future prospects for the right people. Our client has particular interest in people who come from a similar...

  • Retail Associate

    2 weeks ago

    Gateshead, United Kingdom TJX Companies, Inc. Full time

     From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...

  • Retail Associate

    2 months ago

    Gateshead, United Kingdom TJX Companies, Inc. Full time

     From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...

  • Associate Coordinator

    4 months ago

    Gateshead, United Kingdom Talk Works Full time

    **Associate Co-ordinator** **Job Type**: Part Time, Permanent - minimum 16 hours per week (4 days, 4-hour shift). Base: Talk Works, Gateshead. Reports to: Practice Team Leader. Benefits: Company pension, On-site parking, Possibility of additional hours, Wellbeing benefits package, Continuous professional development. **Salary**: £11.50 per...

  • Retail Sales Associate

    1 week ago

    Gateshead, Gateshead, United Kingdom TJX Companies, Inc. Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Retail Associate to join our team at TJX Companies, Inc. As a Retail Associate, you will be an ambassador for our business, providing exceptional customer service and creating a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Retail Sales Associate

    1 week ago

    Gateshead, Gateshead, United Kingdom TJX Companies, Inc. Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Retail Associate to join our team at TJX Companies, Inc. As a Retail Associate, you will be an ambassador for our business, providing exceptional customer service and creating a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Sales Associate

    2 days ago

    Gateshead, Gateshead, United Kingdom Moss Full time

    {"title": "Sales Associate", "description": "About UsMoss is a menswear brand that has been around for over 170 years. We're not just a store, we're a community that values trust, creativity, and collaboration. Our goal is to provide exceptional customer service and to be a leader in the menswear industry.Job SummaryWe're looking for a Sales Associate to...

  • Sales Associate

    2 days ago

    Gateshead, Gateshead, United Kingdom Moss Full time

    {"title": "Sales Associate", "description": "About UsMoss is a menswear brand that has been around for over 170 years. We're not just a store, we're a community that values trust, creativity, and collaboration. Our goal is to provide exceptional customer service and to be a leader in the menswear industry.Job SummaryWe're looking for a Sales Associate to...

Customer Due Diligence Associate

4 months ago

Gateshead, United Kingdom FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Hybrid Working : Monday to Friday 2 days per week office based, 3 days working from home.

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

The Worldpay for Business Customer Due Diligence team are responsible for assessing all Worldpay for Business customers at the point of onboarding and at regular intervals in their lifecycle ensuring that we know who the customer is, how they operate and their ownership structure. This helps to protect Worldpay and the industry from financial crime, money laundering and terrorist financing. The team is highly commercialised balancing AML risk processes with fantastic customer experience. The team is award winning and known to deliver record levels of service.

What you will be doing

As part of the Customer Due Diligence team, you will review new applications for merchant accounts, or perform regular reviews on our existing merchants, and assess against internal risk policies along with all legal and regulatory requirements to ensure we know who our customers are and that we are confident they are a merchant we want to provide, or continue to provide, services to.

  • Review new applications against internal risk policies.

  • Contact customers via email, webchat, and telephone to provide additional information required to support the application.

  • Review application data and customer correspondence to validate and verify customer information against public records and assess against internal risk criteria.

  • Manage escalations from internal and external partners to ensure customers are boarded as quickly as possible, whilst ensuring we remain compliant.

  • Review adverse screening checks on clients and undertake follow-up research as required.

  • Manage personal workloads to ensure queues of work are dealt with in a timely manner.

  • Able to investigate and resolve queries in relation to KYC.

  • Escalate cases, and red flags, as required to Complex and Specialised Due Diligence teams for further assessment.

  • Support your peers with their queues on a needs must basis.

What you bring:

As a member of our Customer Due Diligence Team, you will play a vital role in ensuring our KYC/CDD meets our policy and AML regulations. This role will incorporate an in-depth review of CDD/EDD to ensure it is in line within our risk appetite. In addition, you will provide approval or rational of findings to the wider compliance teams for review where required, in accordance with our policy and procedures. You will work as part of a team to ensure we board our customers as quickly as possible, or reverify them as seamlessly as possible, whilst ensuring all internal policies, procedures and risk criteria are met.

  • Excellent Analytical Skills.

  • Superb diligence and an ability to apply creative problem-solving techniques and tools to compliance issues.

  • Outstanding Judgement & Decision-Making skills with the ability to utilize various sources and types of information to conclude an investigation and make subjective decisions based on sound rational.

  • Strives to get things right first time, every time.

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner.

  • Acts in a professional manner, with a positive and enthusiastic ‘can do’ attitude.

  • Looks for efficiencies that could support your colleagues and business skills managing multiple tasks.

  • Ability to work autonomously along with being a good team member.

What we offer you:

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • Time to support charities and give back in your community
  • Scheduled development time to support career progression
  • 25 days annual leave per annum plus Bank Holidays
  • Competitive Pension Scheme

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass