Assistant General Manager

4 weeks ago

London, United Kingdom Boxhall City Full time
The Company: 

Brought to you by iconic brand BOXPARK, BOXHALL is a new food hall offering an eclectic and exciting collection of culinary concepts, steeped in heritage-rich settings.

Our debut site is coming soon to the city of London, located within a historic arcade, just a stone's throw away from the UK’s busiest train station, Liverpool street.

Bringing together the latest London talent across a curated choice of 13 independently-owned kitchens, bars, delis, and food and drink purveyors, BOXHALL City provides an escape where guests can indulge in connection, comfort, and culinary discovery.

The role:  

The Assistant General Manager's overarching responsibility is to support the General Manager to run a profitable, safe and customer-focused operation.  You will have a team of Bar tenders, supervisors, floor staff, security and cleaners to drive standards and sales.


Key Responsibilities:           

  • Manage all aspects of the guest service within the premises in order to anticipate and exceed guest expectations

  • Develop product knowledge to ensure accurate delivery of service, product and hospitality.

  • Resolution of guest complaints within the premises, going the extra mile to ensure repeat business and satisfaction of all parties.

  • Ensure all Health and Safety & Fire procedures are implemented according to legal standards.

  • Take ownership of venue audits, perform regular inspections of the site and delegate responsibility complete tasks and maintain standards.

  •  Escalate or communicate to Head Office and the venue General Manager all issues deemed fit or which cannot be resolved locally, or, which will have high guest/financial impact.

  • Budgeting and Cost Control.  Assisting in creating budgets, monitoring expenditures, and implementing cost-saving measures while maintaining service quality.

  • Manage all incidents in line with company procedures.

  • Ensure all employees are adequately trained in all procedures.

  • Anticipate potential problems/situations and act accordingly to create solutions.

  • Manage security team and feed issues back to them to improve.

Key Skills & Experience:

The ideal candidate will have a blend of leadership, operational knowledge, financial acumen, communication skills, and a deep understanding of guest service and satisfaction. This includes:

  • Leadership and Management skills.  Proven track record in managing a team.

  • Excellent communication skills

  • Time management and organisational skills. This is a busy and varied role and therefore you must be able to manage your time effectively.

  • Proficient IT skills - must be able to work with various different software packages and platforms 

  • Adaptable and flexible. Ability to stay calm under pressure and maintain composure in a fast-paced environment, ensuring staff and guest needs are met even during high-stress situations


Pay and Benefits:

Our people are at the heart of all we do at BOXPARK and therefore as well as paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.

Wellbeing - 

  •  Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.  

  • Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.  

Financial - 

  • Discretionary annual bonus scheme 

  • Wagestream - Financial planning tool which allows access to your earned wages whenever you need.  No more waiting for payday.

  • Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both.

TIPs - All guest tips go straight to our teams.  

50% off drinks 

‘You’ Time -

  • We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days.  

  • Not enough holidays….we hear you  We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year

  • Enhanced maternity, paternity, adoption and shared parental leave 

  • Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you

Career Progression 

  • Want to grow and progress in your career?  Then BOXPARK really is the place to be.  We have development programs for all of our team from Bar Team Member up to General Manager.  


BOXPARK is an equal opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.


  • Assistant General Manager

    3 months ago

    London, United Kingdom C&E Recruitment Full time

    Experienced Assistant General Manager - Modern British Restaurant, Hammersmith We are currently recruiting for an experienced Assistant General Manager to join the team at this fantastic, independently owned group of brasseries & larders serving modern British food with a real focus seasonal produce from around the UK. As Assistant General Manager you...

  • Assistant General Manager

    3 months ago

    London, United Kingdom Everyman Full time

    Assistant General Manager EVERYMAN BROADGATE – ASSISTANT GENERAL MANAGER I’M GONNA MAKE YOU AN OFFER YOU CAN’T REFUSE. Lights. Camera. ACTION! Do you want to be part of the revolution that’s redefining cinema? We’re on the lookout for Assistant General Managers to be part of our vibrant & friendly team. As an Assistant...

  • Fund Manager Assistant

    6 months ago

    London, United Kingdom Legal & General Full time

    Job Description We are seeking a Fund Management Assistant to join our team to help drive continued growth for the Multi-Asset and Asset Allocation teams. This is a fantastic opportunity for an inquisitive fast learner with an interest in multi-asset and investmentsThe Asset Allocation team combines LGIM’s economic and multi-asset research...

  • Assistant General Manager

    2 weeks ago

    London, United Kingdom Host Staffing Full time

    Assistant General Manager (Fast-Track to General Manager) Chelsea, London (SW3)Salary: Up to £52,000 per annum Are you a passionate and dynamic leader with a drive for excellence in hospitality? A prestigious restaurant in Chelsea is seeking an experienced Assistant General Manager to join their team. This role offers a fast-track to becoming a General...

  • Assistant General Manager

    1 month ago

    London, United Kingdom Welcome Break Full time

    Assistant General Manager Ramada London Hotel, M1 Service Area, J2/4, Mill Hill, NW7 3HU £28,000 pa plus Bonus Fantastic benefits & discounts, free parking & great career opportunities Good with people? Love being hands-ons in hotel operations? If you can stay cool under pressure, you could make it as an Assistant General Manager at Welcome Break....

  • Assistant General Manager

    3 months ago

    West London, London, United Kingdom C&E Recruitment Full time

    Experienced Assistant General Manager - Modern British Restaurant, Hammersmith We are currently recruiting for an experienced Assistant General Manager to join the team at this fantastic, independently owned group of brasseries & larders serving modern British food with a real focus seasonal produce from around the UK. As Assistant General Manager you...

  • Assistant General Manager

    4 months ago

    London, United Kingdom Bleecker Burger Full time

    Bleecker Burger is hiring a talented Assistant General Manager for their Maida Vale delivery only kitchen!The role:The Assistant General Manager is the General Manager’s right hand. They lead, inspire and train. The AGM plays an essential part in running the site’s operations. They support driving sales and food consistency, ensure compliance with...

  • Assistant General Manager

    1 month ago

    Central London, United Kingdom Detail 2 Recruitment Full time

    Assistant General Manager Hospitality London - £40,000 About the companyWe are on the lookout for an Assistant General Manager to join a fantastic hospitality business in London! This is an opportunity to join a business with a strong reputation in the industry known for their guest experience, culture, and values. You'll be responsible for supporting the...

  • Assistant General Manager

    1 month ago

    London, United Kingdom The Oystercatcher Full time

    Assistant General ManagerThe Oystercatcher, GreenwichPart of Mosaic Pub and DiningUpto £37k OTE!The Oystercatcher in Greenwichare currently in the market for a superstarAssistant General Manager. The pub & restaurant has really established itself as one of Greenwichs most premium ventures and needs the right AGM to keep pushing forward.Our Ideal...

  • Assistant General Manager

    4 weeks ago

    West London, United Kingdom C&E Recruitment Full time

    Experienced Assistant General Manager - Modern British Restaurant, Hammersmith Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. We are currently recruiting for an experienced Assistant General Manager to join the team at this fantastic, independently owned group of brasseries &...

  • Business Manager

    1 month ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Role SummaryWe are seeking a highly skilled Business Manager to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). The primary responsibility will be to ensure consistency of information between the two sides of the business unit.Action tracking and coordination of various stakeholders to drive business...

  • Assistant General Manager

    3 weeks ago

    London, Greater London, United Kingdom Boxhall City Full time

    Job Title: Assistant General ManagerAt Boxhall City, we are looking for a skilled Assistant General Manager to join our team. The successful candidate will be responsible for supporting the General Manager in running a profitable, safe, and customer-focused operation.Key Responsibilities:Manage all aspects of the guest service within the premises to...

  • Assistant General Manager

    6 months ago

    London, United Kingdom ETM Group London Full time

    As an Assistant General Manager you will work closely with your General Manager to grow the business. Your ideas will help drive our businesses forward, and your ability to lead our teams will help us ensure every guest has the best possible experience! If you are charismatic, love interacting with guests, and passionate about what you do, then we want you...

  • Assistant General Manager

    1 month ago

    Central London, United Kingdom Detail 2 Recruitment Full time

    Assistant General Manager Hospitality London - £40,000 About the companyWe are on the lookout for an Assistant General Manager to join a fantastic hospitality business in London! This is an opportunity to join a business with a strong reputation in the industry known for their guest experience, culture, and values. You'll be responsible for supporting the...

  • Strategic Business Development Manager

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    We are seeking a highly skilled Business Manager to join our Product, Tech & Data team.As a Business Manager, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business unit.Main...

  • Assistant General Manager

    2 months ago

    London, United Kingdom Turtle Bay Restaurants Full time

    Assistant General Manager – Hammersmith 4-day working week!We’re looking for an Assistant General Manager to join our Turtle Bay Family in Hammersmith.Our Assistant General Managers are amazing hosts, entertainers, and guest-experts. They lead by example and support our teams to develop their skills and deliver magical Caribbean Good Times!As an...

  • Assistant General Manager

    3 weeks ago

    London, United Kingdom Lucky Voice UK Full time

    ASSISTANT GENERAL MANAGER LUCKY VOICE Our House (Madness)Here at Lucky Voice - if you can shake it like Shakira, Kill it like Kylie, Drop it like Drake or Love it like Lizzo then we might just have the perfect job for youWe have a great time delivering phenomenal nights out that include unrivalled private room karaoke, delicious drinks, and fantastic food....

  • General Assistant Manager

    1 week ago

    London, Greater London, United Kingdom Rose Pubs Group Full time

    Competitive Salary PackageWe offer a generous salary package to our Assistant General Managers, based on their experience. The estimated annual salary for this role is around £40,000 - £55,000, depending on qualifications and background.

  • Assistant General Manager

    1 month ago

    Central London, London, United Kingdom Detail 2 Recruitment Full time

    Assistant General Manager Hospitality London - £40,000 About the companyWe are on the lookout for an Assistant General Manager to join a fantastic hospitality business in London! This is an opportunity to join a business with a strong reputation in the industry known for their guest experience, culture, and values. You'll be responsible for supporting...

  • Assistant General Manager

    3 days ago

    London, Greater London, United Kingdom Brocade Ekcovision Limited Full time

    Job OpportunityWe are looking for an exceptional Assistant General Manager to join our team. As a key member of our senior leadership team, you will be responsible for driving business growth, developing high-performing teams, and ensuring exceptional customer service.Main Duties:Assist the General Manager in leading the management team and driving business...