Administrator

4 days ago


Middlesbrough, United Kingdom Acklam Medical Centre Full time

Job summary

Acklam Medical Centre is looking for a motivated, dynamic, and enthusiastic candidate to join the team as an Administrator.

We are a forward-thinking practice based on a single site with a practice population of 11,200 striving to provide excellent patient centred care.

Knowledge and experience of Primary Care is essential and you will need an organised approach to your work, strong IT skills, an ability to work flexibly and under pressure, and be a problem solver.

In return you will enjoy a busy and varied role in a supportive and friendly organisation.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide administration support such as registering new patients at the Practice, arrange annual follow up reviews and any other duties required within the Practice admin department.

About us

Acklam Medical Centre is a forward-thinking practice based on a single site with a practice population of 11,200 striving to provide excellent patient centered care.

Job description

Job responsibilities

Administration

First point of contact per patient queries. Direct access to Social Prescriber and Mental Health teams, Patient Participation Group To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols Filing post in medical records Photocopy as requested GPPA administration management (ensuring all clinical letters are scanned to notes and accurately coded) Photocopying medical records Preparing invoices Ordering of stock and stock control Dealing with private reports for patients Recall and monitoring of immunisations Recalls Reception Support with Reception cover as and when required, this is not a reception role but if support is required it would be expected Receiving patients consulting with members of Practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception positions as necessary Appointments Process appointment requests for today, future appointments from patients by telephone and in person. Deal with visit requests Computer Registrations of new patients Process patients change of address computer data and medical records (have knowledge of Practice area). Process repeat prescription request in accordance with Practice guidelines (if necessary in absence of prescription clerks). Scanning of correspondence and Read coding Running reports and identifying patients who require an annual review and sending out invites and booking into the appointment ledger Telephone Have working knowledge of telephone system Other Tasks Any other tasks allocated by the management team Person Specification

Experience

Essential

Experience of working in the NHS

Desirable

Experience in General Practice Experience using SystmOne

Qualifications

Essential

GCSE grade A to C in English and Maths

Desirable

Business Admin Level 3
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