Senior Support Engineer

3 weeks ago

Birkenhead, United Kingdom BSC Education Limited Full time
Your profile

What's on offer:
Salary Circa: £28,000 to £31,000 per annum (depending on experience) 
Location: Birkenhead
Hours: 37.5 hours per week (Monday to Friday, working hours between 9:00 to 17:30)
25 days plus 8 bank holidays
Core Business Hours (10am - 4pm)
Hybrid Working
Enhanced sick pay
Wellbeing day 
Perkbox 
EAP (Employee Assistance Programme) 

Job Description


Job Description
The Senior Support Engineer will support the IT Helpdesk support system, promptly addressing user issues both remotely and on-site. They will excel in customer service, providing timely solutions and generating regular IT status reports. Additionally, they will mentor junior team members and possess strong troubleshooting skills in IT hardware, software, and networking.
 
Main Responsibilities

  • Monitoring of the IT Helpdesk support call logging system.
  • Responding to users and fixing computer problems either remotely or locally.
  • Monitoring of systems, patches, updates, security alerts and backups through remote tools.
  • Communicate effectively with customers providing the highest level of customer service.
  • Creating Weekly IT Status reports.
  • Mentoring junior members of staff
Required Skills
  • Minimum 2 years of support experience
  • Good knowledge of both IT hardware and software;
    1. Microsoft 365, Windows V10 & v11, Active Directories, Intel based PCs
  • Intermediate networking skills;
    1. LAN (TCP\IP), WiFi, WAN, VLANs and VPNs
  • Experience of Microsoft server support
  • Experience troubleshooting MS Office
 
Desirable skills
  • Knowledge of installation and configuration of IP phone systems would also be advantageous.
  • Active directories Group Policies
  • Virtualisation - Hyper-V, VMWare
  • Remote support software – Dameware, LogMeIn
  • A full UK driving licence
Further Information

Flexibility
 Ability to respond to last minute changes

  • Willingness to take on new challenges, possibly outside own ‘comfort zone’
  • Able to ‘think on own feet’ and to manage the unexpected
  • Understands that the needs of the college may require flexible, mutually understood approaches to work
 Customer Focus
  • Responds to customer requests promptly
  • Treats all customers with respect
  • Does not assume the needs of customers
  • Is able to see things from customers’ points of view
  • Checks with customers to ensure satisfaction
  • Knows how to manage customer expectations and inform customer clearly on this
  • Actively seeks and acts on feedback from customers
Analytical & Problem Solving
  • Is disciplined and organised
  • Able to deal with large amounts of data and make sense of it
  • Has a measured and organised approach to solving problems
  • Breaks down large amounts of work into smaller, manageable parts
  • Is quick and effective at processing information
Working with Others
  • Understands and works on team success for the whole team
  • Understands own role and expectations of their role in their own team and the wider college team
  • Has a strong awareness of how team dynamics work
  • Treats the concerns of other departments as important
  • Co-operates to meet team goals even at expense of personal preferences
  • All colleagues at BSC should work in accordance with our company values

At BSC, we expect all our colleagues to behave in ways that both support and promote our Vision, Mission & Values.
 
 BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences. 
 BSC MISSION: By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it 
 
 VALUES:
 Aim Higher: We proactively make suggestions and solutions for challenges and opportunities.
 Collaborate: We are team players -we treat everyone with respect and understand that we succeed 
 collectively, not as individuals.
 Communicate: We communicate in a timely way with clarity, respect and transparency.
 Customer Focus: We seek to provide consistent high-quality experiences that customers will remember.
 Team Focus: We seek to reward and recognise excellence and innovation within our employees.
 
 The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management. We are committed to providing a creative, rewarding and successful learning and working environment for our students and team. 
 
We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal records if applicable

  • Senior Engineering Project Manager

    5 hours ago

    Birkenhead, United Kingdom Tribepost Ltd Full time

    Senior Engineering Project Manager Location: North West based, ideally around the Wirral areaSalary: £55K - £70K per annum, DOE + Benefits!Contract: Full time, PermanentBenefits: 23 Days Holiday + Bank Holidays (increasing to 25 days after probationary period), Flexible Working, Company Pension, Regular Training and Development, Gym Membership and...

  • Senior Residential Support Worker

    1 day ago

    Birkenhead, United Kingdom Young Foundations Full time

    Do you enjoy working with children? Do you thrive as a team leader? If you can honestly answer yes, we may have your ideal job. As a Senior Residential Support Worker at Mulroy House with Young Foundations, you will make a real difference to the lives of children and young people with additional needs. You will be inspired by and learn from a team of...

  • Senior Residential Support Worker

    1 day ago

    Birkenhead, United Kingdom Young Foundations Full time

    Do you enjoy working with children? Do you thrive as a team leader? If you can honestly answer yes, we may have your ideal job. As a Senior Residential Support Worker at Mulroy House with Young Foundations, you will make a real difference to the lives of children and young people with additional needs. You will be inspired by and learn from a team of...

  • Senior Residential Support Worker

    1 day ago

    Birkenhead, United Kingdom Young Foundations Full time

    **_Do you enjoy working with children? Do you thrive as a team leader? If you can honestly answer yes, we may have your ideal job._** As a **Senior** **Residential Support Worker** at Mulroy House with Young Foundations, you will make a real difference to the lives of children and young people with additional needs. You will be inspired by and learn from a...

  • Electrical Design Engineer

    6 days ago

    Birkenhead, United Kingdom EPC Recruitment Solutions Full time

    Senior Electrical Design Engineer & Design Engineer roles availableSenior - £50k-60k PA & Standard - £40-45k PA NegotiableOur client is a leading, well established and respected manufacturing business.Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Due to company growth, they...

  • Senior Clinical Support Worker

    4 days ago

    Birkenhead, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    We are looking to recruit enthusiastic team leaders to join the Continuing Care Team. The Continuing Care Team provides specialist support for children/young people with complex medical needs, in the community. As carers we provide bespoke packages of care/support designed to meet the needs of the individual and primarily in their own homes. As a carer...

  • Manufacturing Engineer

    1 month ago

    Birkenhead, United Kingdom Nicholas Associates Group Limited Full time

    Full job descriptionJob Purpose:An experienced Manufacturing Engineer with practice of developing and implementing New Products and general business improvements to maximise production, profitability and customer service within an Aerospace manufacturing environment. The ideal candidate will have demonstrable history working as a manufacturing engineer,...

  • Senior Support Engineer

    2 weeks ago

    Birkenhead, Merseyside, United Kingdom BSC Education Ltd Full time

    Your profile What's on offer: Salary Circa: £28,000 to £31,000 per annum (depending on experience) Location: Birkenhead Hours: 37.5 hours per week (Monday to Friday, working hours between 9:00 to 17:30)25 days plus 8 bank holidays Core Business Hours (10am - 4pm) Hybrid Working Enhanced sick pay Wellbeing day Perkbox EAP (Employee Assistance...

  • Life Cycle Cost Engineer

    4 weeks ago

    Birkenhead, United Kingdom Fusion People Ltd Full time

    Job Title:Pricing Engineer(LCC) Location: Birkenhead Duration: Permanent Shifts: Days (37 hours) **Salary**: 30-35k Our Engineering client based in Birkenhead have a permanent vacancy for a Life Cycle Cost (LCC) and Pricing Engineer. **Key Aim**: To provide support within the company Services Division (SER) for the analysis of Life Cycle Cost (LCC) data....

  • Machinist

    18 hours ago

    Birkenhead, United Kingdom Meridian Business Support Full time

    Meridian are recruiting a Manual Machinist on behalf of our client in Birkenhead.  For the successful Manual Machinist, our client is offering: i. £17.53 - £19.30 per hour (depending on experience) Pay Rise in September. ii. Monday to Friday, 8 am - 4 pm iii. Temp - Perm Opportunity iv. Overtime Available v. Potential long-term work The role - Manual...

  • Machinist

    1 day ago

    Birkenhead, United Kingdom Meridian Business Support Full time

    Meridian are recruiting a Manual Machinist on behalf of our client in Birkenhead. For the successful Manual Machinist, our client is offering:i. £17.53 - £19.30 per hour (depending on experience) Pay Rise in September.ii. Monday to Friday, 8 am - 4 pmiii. Temp - Perm Opportunityiv. Overtime Available v. Potential long-term workThe role - Manual Machinist...

  • Tax Semi Senior

    2 weeks ago

    Birkenhead, United Kingdom Marshall Moore Full time

    Tax Semi-Senior - Wirral Are you an experienced Tax Assistant? The firm: A forward thinking, dynamic practice in Birkenhead, specialising in large & small businesses, with over 80 years’ experience. The role: • The Tax Semi-Senior will be supporting the Tax Senior to deliver a quality service to a range of clients. • Preparing personal & corporate tax...

  • Tax Semi Senior

    2 weeks ago

    Birkenhead, United Kingdom Marshall Moore Full time

    Tax Semi-Senior - Wirral Are you an experienced Tax Assistant? The firm: A forward thinking, dynamic practice in Birkenhead, specialising in large & small businesses, with over 80 years’ experience. The role: · The Tax Semi-Senior will be supporting the Tax Senior to deliver a quality service to a range of clients. · Preparing personal & corporate tax...

  • Electronic Design Engineer

    3 weeks ago

    Birkenhead, Merseyside, United Kingdom EPC Recruitment Solutions Full time

    Senior Electrical Design Engineer & Design Engineer roles available Senior - £50k-60k PA & Standard - £40-45k PA Negotiable Our client is a leading, well established and respected manufacturing business. Due to company growth, they have a opportunities for both an Electrical Design Engineer and a Senior Electrical Design Engineer to join the team. As...

  • Tax Semi Senior

    5 days ago

    Birkenhead, Wirral, United Kingdom Marshall Moore Full time

    Tax Semi-Senior - Wirral Are you an experienced Tax Assistant? The firm:A forward thinking, dynamic practice in Birkenhead, specialising in large & small businesses, with over 80 years' experience. The role: The Tax Semi-Senior will be supporting the Tax Senior to deliver a quality service to a range of clients. Preparing personal & corporate tax returns for...

  • Electrical Design Engineer

    7 days ago

    Birkenhead, Merseyside, United Kingdom EPC Recruitment Solutions Full time

    Senior Electrical Design Engineer & Design Engineer roles available Senior - £50k-60k PA & Standard - £40-45k PA Negotiable Our client is a leading, well established and respected manufacturing business. Due to company growth, they have a opportunities for both an Electrical Design Engineer and a Senior Electrical Design Engineer to join the team click...

  • Refrigeration Engineer

    1 month ago

    Birkenhead, United Kingdom CareerBliss Full time

    Industrial Refrigeration Engineer£40k-£45k plus packageCompany based in the WirralRoleMy client are looking for an experienced, talented and enthusiastic Industrial Refrigeration Engineer to join theirteam in supporting theirclients within the North West region and throughout the UK.Why work for my client? theyvalue theiremployees and are committed to...

  • Senior Accountant Hybrid

    1 month ago

    Birkenhead, Wirral, United Kingdom Essential Employment Full time

    Senior Accountant (Hybrid) needed in Birkenhead, £43.42ph PAYE - Reference: RQ1245645 This role is hybrid, it will be a mixture of office based and home working. The Senior Accountant is responsible for supporting non-finance teams in monitoring and maintaining their budgets, as well as delivering on technical, finance and accountancy-related...

  • Refrigeration Engineer

    1 month ago

    Birkenhead, United Kingdom Infinity Resource Solutions Full time

    Industrial Refrigeration Engineer£40k-£45k plus packageCompany based in the WirralRoleMy client are looking for an experienced, talented and enthusiastic Industrial Refrigeration Engineer to join theirteam in supporting theirclients within the North West region and throughout the UK.Why work for my client? theyvalue theiremployees and are committed to...

  • Refrigeration Engineer

    1 week ago

    Birkenhead, United Kingdom Infinity Resource Solutions Full time

    Industrial Refrigeration EngineerWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.£40k-£45k plus packageCompany based in the WirralRoleMy client are looking for an experienced, talented and enthusiastic Industrial Refrigeration Engineer to join...