Customer Project Manager

2 weeks ago

London, United Kingdom MPS Full time

Job purpose

The Customer Project Manager Manager will have a direct working relationship with clients (Film Distributors, Studios, and Sales Agents). They will oversee projects from start to finish and collaborate with internal teams and third-party companies to ensure that all work is delivered to the highest standards. The role encompasses all necessary tasks related to the creation of physical and digital assets and their delivery to Cinema and across various global platforms.

This consolidated role covers the entire life cycle of the film and all the services provided by MPS. Therefore, an excellent understanding of Digital Cinema and its supporting services is necessary for success in this role.

Who we are...

MPS is an employee owned company. We believe in having honest conversations, creating solutions together and showcasing our customer’s stories across the world. We have been passionate about film since our beginning — and we are now one of the leading international film servicing agencies. MPS provides end-to-end solutions at all stages of the film life cycle. Working with customers ensuring we deliver on the big screen or home audiences around the world.

MPS is an energetic company and we guarantee a fun workplace and maybe the odd movie in one of our state-of the-art screening rooms. Most of all we want ambitious, driven people who are passionate about technology and film.

Reporting To

The Customer Project Manager will report to a Senior Account Manager.

Key Responsibilities

Project Management

  • Operating as a project manager for any and all matters specific to assigned Clients and Customer orders or enquiries.
  • Managing client expectations, and regularly updating clients with order progression.
  • Ensuring MPS provides the best service and products within the industry.
  • Updating clients on new services and technologies that would benefit them directly, working with Marketing and Business Development to collate and share information appropriately.
  • Close collaboration with internal departments to ensuring a smooth internal workflow for projects and their delivery for clients.
  • Responsible for appropriate handling of client assets within MPS.
  • Responsible for accurate and timely reporting for all projects and services
  • Workflow planning - providing customers clear visibility on title releases. 

Client Relations and Communications

  • Offer assistance on a daily basis to both customers and internal stakeholders in order to ensure exceptional service.
  • Keeping regular and proactive contact with clients to ensure full knowledge of current and upcoming projects.
  • Being an ambassador for MPS, promoting our brand and services within the Digital Cinema industry.
  • Building and maintaining strong, long-lasting customer relationships.
  • Accountable for maintaining proactive and consistent communication with all clients to ensure comprehensive knowledge of current and new project pipelines.
  • Managing client expectations, including supporting short-notice work requests whilst maintaining standards in consideration of Production teams.
  • Build and manage client relationships to develop and grow existing revenue streams across digital cinema and various broadcast and online formats.

Requirements

Qualifications

  • Must exemplify MPS’s Core Values: With, Properly, Human
  • Educated to degree level or equivalent experience

Experience

  • Previous experience of growing and developing client accounts
  • Experience of working on deadline driven projects
  • Experience using multiple databases/operating systems
  • Strong technical understanding and previous experience with Production teams

Skills and Knowledge

  • Ability to provide first-class customer service in a fast-paced and deadline driven environment
  • Experience using multiple order processing and/or content management databases
  • An all-rounder with a detailed knowledge of the end to end Production and Content Delivery process
  • Experience with quickly adopting new software and online ordering platforms
  • Knowledge of the Digital Cinema industry, aware of competitors and new technologies

Competencies and Personal Attributes

  • Clear understanding of account management and client services
  • Ability to work with multiple departments
  • A clear understanding of workflows and escalation processes
  • Excellent scheduling, project management and organisational skills
  • Committed to offering a high level of service, with an eye for detail
  • Strong listening skills
  • Strong written and verbal communication skills
  • An outgoing and positive team player with strong interpersonal skills
  • Ability to be flexible and solve problems
  • Driven to make your own mark and be a key member of the team
  • Ability to work under pressure
  • Able to adapt and flex the role as required

Benefits

  • 25 days' Annual Leave -
  • Medicash Health Cash Plan
  • Cinema ticket discounts
  • Cycle to Work Scheme
  • Dexters 'No Deposit' Option
  • Interest Free Deposit Loan
  • Company Sick Pay Scheme
  • Season Ticket Loan
  • Summer & Christmas Parties
  • Training (including Study Support & Leadership Programme)

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