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Claims Assistant

3 months ago


Scunthorpe, United Kingdom Co-op Full time

Claims Assistant – Nisa 
£23,400, rising to £23,902 after a 3-month probationary period, plus benefits (Work Level 6C)
Scunthorpe, hybrid working, with the first 3-months working in the office, then 2 days a week in the office and the rest from home going forwards

6-month fixed term contract

We’re looking for a Claims Assistant to join us and provide key support to our Nisa retailers, building positive relationships and taking their queries through to resolution. This role is key to making sure our retail operation runs smoothly, and that our Nisa stores have the great support they need to best serve our customers.

What you’ll do

• Make sure that all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels
• Log information from calls into the in-house system
• Carry out investigations on queries until the issue is resolved
• Collaborate with a variety of colleagues and teams across the business.

This role will suit someone who have

• Excellent customer service skills 
• Confidence with using IT systems, including Microsoft Excel, Word and email
• The ability to accurately carry out admin and data input
• Great communication skills, with the confidence to engage with people over the phone and via email 
• Strong problem-solving skills with an adaptable, self-sufficient, and flexible approach

Why Nisa?

As part of our Nisa team, you’ll get all the great benefits, training, and opportunities you’d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. Your package includes:

• 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays 
• A pension with up to 10% employer contributions
• Coaching and training to support your career development
• Hybrid and flexible working options to support your work/life balance
• Wagestream app – giving you access to a percentage of your pay as you earn
• YuLife app – rewarding you for exercising with discounts and vouchers for your favourite brands

Building a diverse working environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.