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Duty Manager

2 months ago

Belfast, United Kingdom room2 Full time

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. 


What’s in it for you:

We’re a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You’ll also receive:

  • 1 free night stay at any of our properties per year, with generous employee discount thereafter

  • Competitive salary and discretionary bonus scheme

  • Pension scheme

  • Loyalty rewards and referral bonuses

  • Company sick pay scheme

  • 2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars

  • Additional annual leave with length of service

  • Cycle to work scheme use of gym facilities in our hotels

  • Access to activity workshops we host for our guests and the community

  • Employee Assistance Programme for you and your immediate family

  • Regular social activities including monthly people & planet focused engagement activities

  • Personal development programmes and opportunities to grow as we do


Key Responsibilities


People 

  • Take full responsibility for the building and the people in the absence of the Assistant and General Manager during the Night shift

  • Lead the team to create ‘can’t wait to return’ experiences for our guests

  • Lead the team of house hosts

  • Ensure that the team are managing reservation enquiries  (e-mail, phone & in person) with a kind & considered approach

  • Be the ‘in the know’ person for guests enquiries  & questions

  • Lead team meetings with constructive feedback to improve operational performance and guest experiences

  • Ensure that the team are taking payments and balancing the books at the end of the day

  • Ensure the team completes property patrols to ensure safety & security

  • Be accountable for the safety of your property 

  • Deal with housekeeping and maintenance during the night shift

  • Be initiative-led when dealing with challenging situations or guest complaints making sure our guests leave happy

  • Be confident working alone and be a happy, positive influence when working as part of a team

  • Be part of the management team in all aspects of the day-to-day operation

Places

  • Be ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming

  • Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process

Planet

  • Putting the planet at the forefront of all business decisions

  • Take part in all company social responsibility  initiatives

  • Be an advocate of all our values 

Direct Reports

  • Room Mates 

  • Late Room Mates 

This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.