Administration Advisor-Contact Centre

3 months ago

Hertford, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.

Our clerks are trained to support a patient's pathway through Outpatients, from referral to treatment, so in this role you can really make a could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone.

If you've got excellent communication and people-skills and enjoy working as part of a team, then this role will give you great job satisfaction. It is also a great stepping-stone to career progression within the NHS, with excellent promotion opportunities within the Trust.

This role will require you to work between both Hertford County and QE2 sites.

In addition, you will receive a High Cost Area Supplement of 5% of your basic salary, subject to a minimum payment of £1,136 and a maximum payment of £1,915 per annum pro rata.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail, to ensure patient's appointments are booked, cancelled and monitored efficiently.

You will regularly work at the reception at outpatient clinics and also answer the Trust's Appointment Line dealing with patients' appointment queries.

General office administration & duties, including opening & distributing post, emails, deal with routine correspondence & highlight correspondence of an urgent nature, photocopying, filing.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Applicant information pack for further detailed information regarding this role.

Person Specification

Experience

Essential

Evidenced of experience in office duties Experience in dealing with the public/reception type role Experience in Email, Microsoft Word, & Excel package

Desirable

Experience in Lorenzo Previous employment in a clerical healthcare setting

Knowledge

Essential

Understanding of how current skills apply to clerical role

Desirable

Knowledge of the hospital, support departments and patient pathway Knowledge of Trusts Access Policy

Qualifications

Essential

Computer literate

Skills

Essential

Able to demonstrate good communication skills - verbal and written To work in an organised, methodical manner To be able to prioritise Evidence of polite, approachable and compassionate manner Evidence of working as an active and supportive team palyer

Desirable

To work in an organised, methodical manner

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