Account Manager

5 days ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Account Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Responsible for managing a Principal Contractor Contract. Reporting to the relevant Business Lead, and through leading and developing a team, ensure that all contractual obligations are met including meeting the contract deliverables and owning the P&L balance sheet. Taking total responsibility for Supply Chain deliverables for both statutory and non-statutory works ensuring all health and safety requirements are met. The role will also involve supporting the client in meeting their compliance targets and supporting them on their Health, Safety, Environmental and Sustainability performance by driving excellence and championing continuous improvement through supply chain partners. Building strong client relationships, always ensuring effective communication and client satisfaction

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Account Manager with Bellrock, you’ll do it by

  • Develop a Strategic Account Plan and ensure that the contractual obligations are successfully delivered.
  • Ensure that the Strategic Account Management Plan is clearly communicated and understood throughout the Contract and to others as appropriate.
  • Manage the overall Contract performance (outputs) by conducting regular client reviews to inform performance and shape the Strategic Account Plan.
  • Build strong client relationships built on trust to enable a true partnership.
  • Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
  • Build effective supply chain relationships to enable the Contract deliverables and obtain the best rates to ensure value for money.
  • Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works.
  • Ensure that all statutory and non-statutory obligations are met.
  • Ensure all health and safety requirements within the Supply Chain are implemented and complied with and encourage positive health and safety behaviours within the team.
  • Identify any supply chain performance issues and directly address and rectify them.
  • Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works.
  • Provide monthly, quarterly and annual reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.
  • Lead by example and support and develop direct reports.
  • Manage the Contract budget and ensure targets are met, ensuring debt and accruals management.
  • Provide budgetary reporting to the client in terms of their spend for planned, reactive, quoted and remedial works and ensure accrual figures are provided highlighting any issues or opportunities that may arise.
  • Identify and action potential cost saving opportunities and provide supplementary reporting.
  • Identify potential opportunities for Contract growth for the benefit of the client by sharing Bellrock’s wider portfolio.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Account Manager, you’ll need

  • Essential:

  • Facilities Management qualification or equivalent experience
  • Worked in a customer facing environment
  • Worked in a Facilities Management environment and has an understanding of the industry/FM market
  • MA, PC or Total FM Contract Management
  • Commercial Contract awareness and understanding
  • Client relationship management
  • Stakeholder and people management
  • Health, Safety, Environmental and Sustainability awareness
  • IT literate, particularly Powerpoint and Excel including data manipulation
  • Budgetary Management
  • Development and realisation of cost saving initiatives
  • Worked with suppliers/ Procurement and maximised Supply Chain leverage
  • Direct management of/communication with the Supply Chain
  • Data management, analysis and reporting
  • Adherence to processes and procedures
  • Basic technical understanding

  • Desirable:

  • Worked in a facilities management / repairs and maintenance environment, preferably in the hospitality sector
  • Educated to degree level
  • IWFM Level 4 Qualified


Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from Head Office, Leicester, LE1 6LP for 2 days per week, the rest from home within hours Monday to Friday 08:30 - 17:00.


What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Bright eyed

Liftshare


Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.


Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.

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