Sales Account Holder

4 weeks ago

Cwmbran, United Kingdom Safran Seats Full time

Job Description

We are seeking an entry-level Sales Account Controller to join our customer service team in the manufacturing sector. This role involves managing customer accounts, ensuring satisfaction, and driving sales growth in Cwmbran.
Client Details
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.

Safran Seats designs, assembles and certifies aircraft seats for crews and passengers. Our development strategy in this market is focused on the continuous improvement of seat comfort and ergonomic design.

More than a million Safran seats are being used today by aircraft fleets worldwide. We offer a complete range of products, including economy, premium economy, business and first class passenger seats, along with crew seats (flight attendants and pilots) and helicopter seats.
Description
To facilitate the sales order demand and provide customer support for installation support; supplier sales deliveries; commitment letter requirements and ad hoc sales as required including the processing and co-ordinating of the sales order process of EDI across Safran Seats departments and liaising cross functionally to provide updates communication on order status.

Profile
• Sales Order Processing and RMA processing
• Ensuring MRP and other systematic actions are completed in a timely manner
• Monitoring sales order progress and ensuring departmental objectives are being implemented, e.g. OTIF
• Maintaining accurate records of customer details, requests, quotations and orders
• Communicating professionally, effectively and efficiently with customers both in person and by telephone/webbex/e-mail
• Compiling and providing progress reports to customers
• Flexibility to respond to AOG (Aircraft on Ground) requests
• Working to achieve agreed departmental objectives and customer requirements, through co-operation with both customers and cross functional departments
• Undertaking any other duties that may arise from time to time that are consistent and commensurate with the overall purpose of the post
• Provide KPIs to demonstrate performance status and highlight key issues, providing recommendations for continual improvement
• Set up, maintain and document systems and operating procedures as required
Job Offer
• A competitive salary
• A positive and inclusive company culture.
• Opportunities for career development and progression.
• A role based in Cwmbran
We encourage those who are eager to kick-start their career in the manufacturing sector to apply. This is an excellent opportunity to join a thriving company and make a real impact in your role as a Sales Account Controller.

Specificity of the job

Office based

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