Systems Support Manager

3 weeks ago

StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job summary

The North Midlands and Black Country Procurement Group (NMBC) is comprised ofThe University Hospitals of North Midlands NHS Trust (UHNM), The Royal Wolverhampton NHS Trust (RWT) and Walsall NHS Trust (WHT), The Black Country Pathology Services (BCPS), North Staffordshire Combined Healthcare NHS Trust (NSCHT), The Midlands Partnership NHS Foundation Trust (MPFT) and Midlands and Lancashire Commissioning Support Unit (MLCSU).

The NMBC Systems Team is responsible for the Procurement Systems Integrity for UHNM (Royal Stoke University and County Hospitals), RWT (New Cross and Cannock Hospitals), WHT (Walsall Manor Hospital) and 36 partner NHS organisations within the Staffordshire, Shropshire, Cheshire, Herefordshire, Worcestershire and Lancashire Health NMBC is responsible for the management and control of expenditure in excess of £600 million across the Midlands and Black Country health economies.

To be responsible for providing systems management support to all users of the Finance and Procurement System including a wide range of database management activities including (but not limited to) user accounts, passwords and system security privileges, supplier database, product catalogue management, and requisitioning departments hierarchy.

Please note that we reserve the right to close the job advert earlier than advertised.

Main duties of the job

The jobholder will deputise for the System Services Manager in their absence. This post reports to the System Services Manager

System related queries across the NMBCPG

Providing end user training

Diagnose and rectify faults

Undertake system audits

Assisting the System Services Manager in upgrade testing

Authoring reports and providing data on a complex range of subjects.

Provide information by authoring complex BOXI and Microsoft Excel reports

Facilitate training and on-going support to end users

Supply technical details and logs of system faults and errors to system providers

Responsibility for handling telephone and other communications

Deliver a high standard of communication to build and maintain good working relationships for both users within the trust and external stakeholders.

Suggest and support improvements to processes to improve services to our clients.

The role will require periods of concentration dealing with complex data.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

The role involves the administration of a number of systems in particular ABS, Integra 2, GHX, NHS Supply Chain Logistics Online and the EREAF system across the NMBCPG

The jobholder will deputise for the System Services Manager in their absence.

We do operate under a flexible working policy and also offer partial working from home (typically 2 days per week) as part of the role.

Managing system related queries including providing end user support on using the above systems, monitoring system workflows and updating Supplies & Procurement Department intranet.

Providing end user training across the trust, supporting this with the production of printed and multimedia training materials.

Diagnose and rectify faults within the software, escalate issues either to the System Services Manager or the relevant software provider.

Undertake system audits to ensure that the system is being used in the correct manner and within SFIs.

Assisting the System Services Manager in upgrade testing of new software and software modules to develop the service.

Authoring reports and providing data on a complex range of subjects.

The post will predominantly focus on users of the Procurement element of the system but the integrated nature of the system will require the post holder to provide wider support to include aspects of the system managed by the Finance Directorate the PIM system.

Provide information by authoring complex BOXI and Microsoft Excel reports in a number of software packages and provide key performance indicators.

Facilitate training and on-going support to end users of the system either in groups, one to one sessions or via telephone support. There is also regular use of remote desktop software.

Supply technical details and logs of system faults and errors to system providers to enable them to rectify the issue. Knowing when to escalate faults to either the software provider or the System Services Manager.

Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.

Deliver a high standard of communication to build and maintain good working relationships for both users within the trust and external stakeholders.

Suggest and support improvements to processes to improve services to our clients.

The role will require periods of concentration dealing with complex data.

Person Specification

Essential

Essential

Personal Qualities Demonstration of Technical Knowledge Finance and Procurement Systems Experience

Desirable

Desirable

Personal Training and Qualifications Experience of Training Others Customer Focused Experience of using Report Writing Packages Public Sector experience

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