Helpdesk Operator

1 week ago

Omagh, United Kingdom Brook Street NMR Full time

Brook Street (UK) Ltd are recruiting a Helpdesk Operator for our leading Public Sector client Education Authority Northern Ireland, Omagh.

As a temporary-full time Helpdesk Operator you will provide administrative and secretarial support within the Maintenance department and carry out the functions of the Maintenance Help Desk.

MAIN DUTIES AND RESPONSIBILITIES INCLUDE

  • You will act as initial contact between the Maintenance Manager/Senior Maintenance Officer and the clients of the Education Authority, including principals, Education Authority members, and officers from other Education Authority's, the Department of Education and other educational agencies and the general public.
  • You will deal with incoming and outgoing correspondence of a general nature, including drafting responses and/or forwarding to the appropriate officer
  • You will prepare and collate all relevant material for the maintenance department.
  • You will word process letters, memos, reports and other documents, including those of a confidential nature.
  • You will maintain databases, spreadsheets and other documents.
  • You will prepare materials for the maintenance manager using appropriate software packages.
  • You will respond to all Helpdesk calls / emails / faxes received, ensuring that all communications are logged and actioned appropriately.
  • You will operate Helpdesk software, monitoring customer use and software performance and informing Maintenance of actions required.
  • You will maintain a professional Helpdesk service at all times, keeping customers informed of the progress of issues logged on the Helpdesk.
  • To complete the daily printing of all works orders.

YOU WILL BENEFIT FROM:

  • Full training and induction
  • Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
  • Contribute positively to Education Authority NI's values and mission statement
  • The opportunity (however not guaranteed) to apply for internal roles
  • Accrue holiday hours as you work
  • Brook Street (UK) Ltd back-office support and mentoring
  • Ability to work across school admissions teams in all admissions regions across NI.
  • No weekend work (Shift pattern Mon-Fri 9am-5pm)

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The rate of pay is £12.52 per hour, the hours of work are 0900-1700 Monday to Friday.

If you would like to apply for this role, please email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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