Cell Therapy Case Manager
4 weeks ago
Job Description
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.Job Description
Cell Therapy Case Manager
Holborn
Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987, that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people.
Kite, a Gilead Company, is engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) T cell therapies designed to empower the immune system's ability to recognise and kill tumours.
The Cell Therapy Case Manager will be part of the UK and Ireland Case Manager team, based in our Holborn office in Central London. The successful candidate will be responsible for the coordination between hospital and Kite manufacturing for the scheduling and tracking of patient cells through each step of the cell journey, supporting sites with exceptional customer service.
The position will be reporting into the Head of Commercial for Cell Therapy.
Responsibilities (include but are not limited to):
Supports all activities within the Patient Identification to Leukapheresis processes; Receipt of Leukapheresis Material to Infusion processes; and the Post Infusion processes. Manages patient enrolment and cell management in Kite Konnect (Kite order management system). Acts as the functional expert for the Kite Konnect™ Hospital Portal, and contributes towards ongoing enhancements of the Kite Konnect system. Demonstrates exemplary customer service to internal and external customers at all times, providing support in a timely and flexible way to meet the needs of customers. Proactively facilitates collection of customer feedback and drives improvement actions based on feedback Acts as the interface between the Kite local team and regional Quality team regarding site qualification - identification, coordination, training and authorisation. Attends and assists with virtual site visit training as requested by Operations Program Management.Requirements:
Has worked in a role involving precise verbal and written communication related to therapies, devices, medicines, patient care or safety Strong attention to detail and rigorous data accuracy Diligent, reliable and willing to ask for help from others Excellent planning, organising and time management Follows procedures and understands their role in operating a high-quality process Makes process improvement suggestions and is always looking to align and optimise Proven track record of high performance Demonstrated initiative, willingness to do what it takes in support of the customer Ability to successfully work and collaborate across multiple teams and functions Experience of using complex IT systems or IT portals in the fields of supply chain management, customer service, procurement is preferred Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment Working knowledge of regulatory and compliance Strong in all our values: integrity, inclusion, teamwork, accountability and excellence. Graduate-level degree is preferredCore Values
Integrity (always doing the right thing), Teamwork (collaborating in good faith), Excellence (working at a high level of commitment and capability) Accountability (taking personal responsibility) Inclusion (Encouraging diversity)
For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the ‘Know Your Rights’ poster.
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Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
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For jobs in France:
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