Air Import Agent
Found in: Talent UK C2 - 2 weeks ago
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
- Use Tree View on daily basis.
- Ensure timely delivery of freight to customers for Import shipments.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Qualifications
- Good data entry and computer skills
- Strong MS Office Skills
- Excellent oral and written communication skills and a proven history of providing exceptional customer service
- Excellent organisational and time management skills
Previous experience in a similar position desirable.
Additional Information
- 23 Days holiday
- Private Medical Insurance
- Dental and Optical cover
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- EAP
All your information will be kept confidential according to GDPR guidelines.
Applicants must be eligible to work within the UK.
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