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Role summary

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Reporting to the General Manager this role is to provide quality management for the Hub on a nightly basis, to ensure all aspects of the Operation are maintained in line with procedures and ensuring all internal and external Customer SLA’s are met, along with ensuring that all Key Performance Indicator Targets are met, whilst maintaining strict controls on the Direct costs and staffing levels.

Key responsibilities

Manage and control the local and national distribution process to maintain and improve accuracy of sort. Build and develop the relationship between the hub, the SC’s and depots to drive efficiency and good practice throughout the network while improving SLA’s and trunk departure times. As senior manager for Health and Safety you will promote safe working with regular meetings and working closely with the Safety reps.. To identifying and achieve efficiency savings and cost/productivity reviews To drive and improve multi skill training within the Hub but also working closely with all SC’s Compliance with all security standards required surrounding Customer contracts. Delivery of hub SLAs. Undertake regular review of volume forecasts and amend resource planning as appropriate. Clear control measures in place to delivery and drive through KPI achievement. To encourage a positive working environment that delivers excellent service levels for the Customers and generates revenue for the business. Implement and maintain best operational practices through management of the SOP’s. Maintain the site BCP. Have a culture of on time trunking Ensure on time connectivity of all trunks through prioritisation of trunks and organisation of the people. Great Customer service - every time 

Essential criteria for this role

Excellent knowledge of operational procedures and the DX operating systems would be advantageous, but not essential Practiced in compliance with Health & Safety Legislation Strong knowledge of Human Resource procedures Low level budgetary experience PC literate and practiced is the use of Word, Excel, Outlook Preferably experience within logistics sector/ mail sector/ secure mail services Experience of managing a team Intermediate computer literacy Good communicator Ability to liaise and influence across functional heads Ability/ experience in managing change Previous experience in the Mail, Parcels or Distribution Industry in a Hub environment is essential 

Additional information on this role

If you have previous experience of managing teams in fast-paced distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more

We look forward to hearing from you

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