Client Information Security Enquiry Coordinator

1 week ago

Aberdeen, United Kingdom KPMG Full time

Job description

About KPMG International

Together with more than 273,000 colleagues in 143 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career.

KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.

 

About this Global Group

Global Technology & Knowledge

The core services provided by Global Technology & Knowledge are more crucial than ever to our future, as we enable KPMG’s digital transformation, provide trusted technology services, ensure security across the network and accelerate our Collective Strategy.

Our ways of working are based on the principles of customer-centricity, communities of expertise, an optimized delivery model, flexibility, a culture of empowerment, and fulfilling careers.

We are organized under five new ‘domains’: Technology Portfolio Delivery, Global Enterprise Technology, Technology Strategy & Blueprint, Global Information Security Group and Business Operations.

This is an exciting time for us as we continue to drive technology excellence at the heart of Collective Strategy v3.0, and our GT&K colleagues all play a pivotal role in making this a success.

 

About this team

ITS Global (Information Technology Services Global) is one of four pillars within KPMG’s Global Technology & Knowledge group. As such, ITS Global provides innovative components that KPMG’s business functions and member firms use to deliver client-facing solutions. ITS Global also provides the information protection and technology infrastructure that secures KPMG’s technology environment and connects its network of member firms. ITS Global works with the other GT&K pillars to provide KPMG technology solutions that leverage world-leading partnerships, disruptive digital capabilities and access to the firm’s collective intelligence.

 

Role summary

The Client Information Security Enquiry Coordinator is responsible for managing and facilitating all client inquiries related to the information security posture of our services. This role serves as the primary point of contact for clients requesting information on security practices, compliance standards, and data protection measures. The Coordinator will work closely with internal security, compliance, and operational teams to gather, review, and deliver accurate, timely responses that align with company policies and regulatory standards. Key duties include handling client questionnaires, managing security documentation, and ensuring consistent, transparent communication to foster client trust and satisfaction in our security protocols.

Collaborate with internal teams to gather accurate security and compliance information. Maintain and update security documentation and FAQs. Ensure all responses align with company security policies and industry regulations.

 

 

Key Accountabilities

Act as the main contact for client information security inquiries.Coordinate responses to client questionnaires and due diligence requests. Collaborate with internal teams to gather accurate security and compliance information. Ensure all responses align with company security policies and industry regulations. Maintain and update security documentation and FAQs. Work closely with internal security, RISOs, compliance, and operational teams to gather, review, and deliver accurate, timely responses that align with company policies and regulatory standards

 

 

Experience /Knowledge / Qualifications

Background working on large-scale international services and the ability to manage multiple processes and service delivery at once while building constructive working relationships across the different teams, functions, cultures, genders and demonstrating KPMG behaviors and values.

 

Experience in the design, development, implementation, and operational support of critical services in large scale environments.

 

Understand appropriate enterprise Data handling practices, customer service and overall facilitation capabilities.

 

**Information Security Knowledge**:

Understanding of security principles, compliance standards (e.g., ISO 27001, SOC 2, GDPR), and industry best practices to effectively communicate security posture and address client concerns.

 

**Project Coordination**:

Ability to manage multiple client inquiries simultaneously, ensuring timely and organized responses across teams.

 

**Communication Skills**:

Excellent written and verbal communication skills to clearly convey complex security information to clients of varying technical backgrounds.

 

**Attention to Detail**:

Precision in reviewing and presenting accurate security information, ensuring no discrepancies or errors in communication with clients.

 

**Stakeholder Management**:

Skilled at collaborating with internal departments, including security, IT, compliance, and legal, to gather required information and coordinate timely responses.

 

**Problem-Solving**:

Aptitude for analyzing client questions, identifying gaps, and providing insightful, tailored responses.

 

**Customer Service Orientation**:

Commitment to fostering trust and transparency with clients, ensuring a positive experience and addressing any security-related concerns professionally.

 

**Familiarity with Security Tools and Documentation**

Proficiency with tools for managing security documentation, tracking inquiries, and storing security certifications and assessments (e.g., knowledge of security compliance platforms or document management systems).

 

**Time Management**

Strong organizational skills to meet tight deadlines and prioritize effectively, especially under high inquiry volumes.

 

**Adaptability**:

 Ability to stay updated on changing security standards, regulations, and client needs to ensure relevant and up-to-date responses.

 

Agile/Flexible Working

At KPMG International, we are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Please ask to find out more.

 

KPMG International's commitment to inclusion & diversity

At KPMG International, we recognise that we need inclusion and diversity to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest pool of talent across our network and beyond, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which empowers everyone to bring their whole selves to work.

 

Applying with a disability

KPMG International is proud to be an inclusive place to work and we are committed to ensuring that you are treated fairly throughout our recruitment process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require with your recruitment contact.

 

 

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