Workshop Controller

4 weeks ago

Ballymena, United Kingdom Curtis Cars Full time
Job Description

As a Workshop Controller, you will be responsible for the smooth and efficient running of the workshop, with a focus on:

  • Identifying training needs for Vehicle Technicians to help improve skillsets.

  • Ensuring high levels of productivity, with an emphasis on timekeeping and hours sold.

  • Providing excellent customer service and maintaining open communication with the Service Department.

  • Maintaining workshop machinery and tools, ensuring a professional and safe working environment.

  • Leading by example in workshop housekeeping, organization, and security.

  • Implementing a "right first time" mentality within your team to drive efficiency.

  • Offering technical support as needed, especially during training or for MOT preparation.

  • Ensuring accurate recording and invoicing through compliance with processes.

You will also play a vital role in building and maintaining a positive and productive team culture that aligns with the values of Curtis Cars.

About The Role

Curtis Cars Ballymena, a family-run dealership with over 20 years of success in Ballymena, is seeking a skilled and dedicated Workshop Controller.

If you are passionate about the automotive industry and have a drive for delivering exceptional service, we would love to hear from you.

As a Workshop Controller, you will be instrumental in the smooth and efficient running of the workshop, focusing on training, productivity, and customer satisfaction. You will ensure the highest standards are met and maintained by overseeing key functions, including:

  • Identifying training needs for Vehicle Technicians to enhance skillsets.

  • Ensuring workshop productivity meets targets with an emphasis on time management.

  • Promoting and ensuring excellent customer service.

  • Maintaining and servicing workshop machinery and tools to uphold a professional environment.

  • Instilling a "right first time" approach within the team.

  • Offering technical support when required, including training and MOT preparation.

  • Ensuring accurate recording and invoicing through team compliance with processes.

  • Leading by example in workshop housekeeping and security.

  • Liaising with the Service Department to keep customers informed and address any concerns.

Key Responsibilities

As a vital part of the Aftersales Team, your primary duties will include:

  • Leading the department in alignment with Curtis Cars values to build a responsible and forward-thinking business unit.

  • Communicating clear performance expectations to the Workshop Team and aligning their objectives with the broader business goals.

  • Implementing a robust process to ensure daily targets are visible, monitored, and met.

  • Distributing work based on skill sets and competencies to ensure effective service delivery.

  • Maintaining accurate records and documentation that meet quality standards and legal requirements.

  • Providing the team with direction, training, and knowledge to enable them to excel and grow into specialized roles within the workshop.

We are looking for an enthusiastic, efficient, and motivated individual to join our team and share in our commitment to excellence in people and performance.

Skills Needed

About The Company

Curtis Cars: A Trusted Name in the Motor Trade.

Curtis Cars is a well-established name in the motor trade, originating as Coleraine Cars in 1982. We now operate a Toyota dealership in Ballymena and a Used Car Dealership in Coleraine. With over 40 years of experience with Peugeot and 22 years with Toyota, we are the trusted choice for your vehicle needs. Whether you're looking to change your vehicle, require a service or MOT, or need a small part, Curtis Cars is here to help.

Company Culture

About Us: Curtis Cars

We are a second-generation, family-run dealership with a hands-on approach to business. To ensure smooth operations for both staff and customers, our Company Directors, Jimmy and Richard, are actively involved in all aspects of the dealership.

Desired Criteria

Required Criteria

  • Valid Drivers Licence
  • Vehicle Workshop Experience
  • The ideal candidate will have a minimum qualification in Mathematics and English, ensuring strong numeracy and literacy skills

Closing DateFriday 8th November, 2024

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