Showroom Manager

6 months ago

Bath, United Kingdom HSL Chairs Full time

Bath, Somerset, United Kingdom Permanent £24363.75 to £24363.75

Showroom Manager

Location  Noads Corner, Wansdyke Inn, Upper Bloomfield Rd, Bath BA2 2RX

Hours Full Time 35 hours per week, permanent

Salary £24,363.75 per annum

A day in the life of an HSL Showroom Manager

Showroom Manager is responsible for the delivery of exceptional operational and commercial standards for their store and home visit service (where applicable). This will be achieved by the leadership of all customer and team activities within the store location as well as in the home and the creation of an environment where individuals are coached and inspired to be their best.

Responsibilities

To deliver the agreed KPI's for their store and hub including Average Order Value, Customer Conversion rate and the Volume of Orders per team member. Ensure that cash and payment systems are well controlled and in accordance with company procedures and policies. Provide store performance information and reports as required by the Area Manager. Deliver sales training to store team members to ensure they are following delivering the core service benchmarks at all times. Deliver sales training to store team members to develop their skills in Up Selling and Cross Selling to ensure that every sales opportunity is maximised. Develop own and team’s awareness of competitor activity and local market conditions to offer informed input to Area Manager Ensure that the visual presentation of the stores and Vans and the teams in the stores and home, represent the standards of a premium brand and follow Company guidelines.

People and Communication

Provide on-going Coaching and Mentoring support to Sales Assistants and act as a key point of contact for the Area Manager Organise and support the ongoing training of the store team in product knowledge to develop a high performing team of experts Deliver and monitor the effective implementation of training and Induction programmes for new team members Ensure that the very best, premium people are recruited for their store Ensures the store teams are fully representative of the Brand in their appearance and manner Manage the performance of team members using company processes and tools including regular appraisals and ongoing feedback to individuals Seek opportunities for ongoing personal development for themselves and actively engage with Company training opportunities Participate in the network of communication across the area to ensure there is a shared knowledge and understanding of all business activity Ensure the health, safety and wellbeing of staff, customers and anyone else accessing HSL premises or using our products

Personal Attributes

A real passion for customer service and theHSLmission of “changing the way people think and feel about comfort” Has a natural coaching style and is able to help others achieve more through feedback, instruction and encouragement Has the ability to establish strong, professional relationships with Comfort Specialists Encourages feedback and suggestions from the store team and passes ideas and information on to Area Managers Is commercially aware of the opportunities within their store and has the ability to identify, manage and grow sales Is able to communicate well with team members and can adapt communication style and methods for individual needs Is a passionate believer that customers and customer satisfaction are the foundations of an organisation’s success.

Benefits

· Our stores are open every day, so it is important to have flexibility to work during the weekends as well as weekdays.

· Contributory pension

· Death-in-service cover (qualifying period applies)

· 30 days’ holiday (pro rata) including public holidays – increasing to 33 for long-standing service.

· Discretionary bonus (usually paid annually & qualifying period applies)

· Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more.

· Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.

· Colleague discount (50% on HSL furniture for personal use & 20% for family and friends)

· Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative).

· Surprise and delight events (e.g. Fish & Chip Thursday, ice-cream treats, afternoon tea, Easter eggs, Christmas lunch, Christmas meal)

· Free onsite parking (at most locations)

All customer facing roles in HSL require the completion of a satisfactory DBS check.

Our colleagues can all expect
Training and development which includes the HSL Academy - our wide-ranging training programme delivered in Batley in Comfort House, in our factory and in our distribution centre. It also includes detailed training by our independent Occupational Therapist, Julie Jennings.

At HSL, we do things differently.
We believe that furniture should make you feel good. That’s why our award-winning range of feel good furniture is specifically designed around the body and comes in different sizes to fit each unique individual. We use our exclusive chair fitting service to help us personalise and enhance the comfort of our customers, handcrafting furniture that ultimately improves their overall wellbeing.

We are proud to have a personalised approach to style. We offer a wide range of beautiful collections to suit all tastes, with a wealth of luxurious fabrics and sumptuous leathers to choose from.

Our commitment to providing a world class leading customer experience sits at the heart of everything we do. It is no coincidence that we have been ranked as 4.9 out of 5 on Trustpilot by our very own customers.

We are thrilled that HSL has been recognised as a 2 Star Outstanding company with Best Companies for 2024.

Our West Yorkshire factory is also featured on Inside the Factory on BBC 2.

We want all HSL colleagues to feel part of a special community where you are valued for your contributions, inspired to make a difference and empowered to do the right thing. We recognise and celebrate what makes people unique.

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