Medical Receptionist

1 month ago


London, United Kingdom Scarsdale Medical Centre Full time

Job summary

We are seeking part-time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 75% phone work and a small amount of admin related to the calls taken.

Main duties of the job

Greeting and directing patients as they arrive for appointments.

Dealing with telephone requests and enquiries

Processing repeat prescription requests.

Making appointments for practice patients with the appropriate Health Care professional.

Processing requests for home visits.

Taking and delivering messages.

Processing non NHS claim forms and private referral letters.

Collection of Fees for non-NHS work.

Updating patient computer records as required

Informing patients the results of test and investigations

Filing of manuscript information, and maintenance of patients medical records.

Testing the clarity of the telephone message in accordance with Practice procedures.

Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.

Receiving specimens from patients, and batch delivery to collection point.

Other one off essential duties deemed necessary to ensure the smooth running of the Practice

About us

2 GP Partners and 7 Salaried GPs.

Scarsdale Medical Centre aim to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

Job description

Job responsibilities

Responsible to: The Practice Manager

Reports to: A Practice Manager / Supervisor

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive professional and friendly image to patients and other visitors, either in person or via the telephone. Contribute towards efficiency, and ensure that total confidentiality is maintained when dealing with patients and medical documentation.

Principal Duties

Greeting and directing patients as they arrive for appointments.

Dealing with telephone requests and enquiries

Processing repeat prescription requests.

Making appointments for practice patients with the appropriate Health Care professional.

Processing requests for home visits.

Taking and delivering messages.

Processing non NHS claim forms and private referral letters.

Collection of Fees for non-NHS work.

Updating patient computer records as required

Informing patients the results of test and investigations

Filing of manuscript information, and maintenance of patients medical records.

Testing the clarity of the telephone message in accordance with Practice procedures.

Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.

2

Receiving specimens from patients, and batch delivery to collection point.

Other one off essential duties deemed necessary to ensure the smooth running of the Practice

Eg. Making tea, tidying the workplace, assisting the doctors, etc.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Qualifications

Essential

Qualifications Essential GCSEs in Maths and English. Customer Service experience. Call centre experience. General computer skills Desirable Medical Receptionist and system one experience is an advantage but not essential

Desirable

N/A
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