Reception Supervisor

1 month ago

Bristol, United Kingdom Armada Family Practice Full time

Job summary

:

Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the practice manager as necessary. Promote a harmonious and professional atmosphere in this public facing role.

About us

TheArmada Family Practice works from a modern purpose-built health centre with apractice population of circa 17,000 patients.

Our team comprises of: Practice managers, GP Partners, Salaried GPs, Advanced NursePractitioners, FC Paramedics, Practice Community Nurses, Practice Pharmacists,MSK specialist, Practice nurses, HCAs & Health and Wellbeing coaches, and a large administration and reception team.

All ourappointments are booked by our experienced care navigation team who ensure thatpatients are booked in with the right clinicians to help the patient. They usea navigation tool called Sentiers which has been adapted to meet our needs, andour appointment system.

Job description

Job responsibilities

Supervisory Role:

Induction and training of all new staff to agreed standards Oversee e-learning of all reception staff Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required Deal with more complex enquiries from patients including informal complaints relating to reception functions Continually assess and evaluate systems and quality, recommending changes and improvements to the practice manager as appropriate Manage day to day issues that may arise within the team or with individuals Regularly evaluate quality of individual and team performance Bi-monthly team meetings Support the annual appraisal process for reception staff

Reception Duties:

Deal with general telephone enquiries from patients and general public, Book appointments and home visits, Process requests for emis access to prescriptions, booking and records access The above list of duties is not exhaustive and may be subject to change as deemed necessary

Health and Safety

To participate and support H&S standards and documentation under the guidance of the Practice Manager. Maintain records of incidents, reviews and training in fire prevention, health and safety and basic life support. Quarterly reviews of risk assessments.

Communication

The post-holder will recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

Quality

The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately In the performance of the duties outlined in this Job Description, thepost-holder may have access to confidential information relating to patientsand their carers, Practice staff and other healthcare workers. They may alsohave access to information relating to the Practice as a business organisation.All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workersor the business of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Personaland Professional Development

The post-holder will keep abreastof knowledge and legislation changes pertaining to the role. The post-holderwill participate in any training programme implemented by the Practice as partof this employment, such training to include: Participation in an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/or professionaldevelopment. Taking responsibility for own development, learning, and performance anddemonstrating skills and activities to others. Training requirements will be monitored by yearly appraisal. Personaldevelopment will be encouraged and supported by the Practice.

This job description is notexhaustive and may be adjusted periodically after review and consultation.

Person Specification

Experience

Desirable

Experience working in a GP practice/primary care Experience working in a supervisor role or similar

Qualifications

Essential

GCSE grade A to C in English and Maths

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