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Services Solutions Manager

6 months ago

Uxbridge, United Kingdom Almirall Full time

About Almirall

We care. Through pharmaceutical innovation and a strong commitment to global healthcare partnerships, we are dedicated to providing the tools, knowledge and science to improve the health of patients worldwide. We research, develop, manufacture and market our own medicines as well as a portfolio of licensed medicines designed to respond to the needs of different therapeutic areas. Today, our medicines are available in over 70 countries, on 5 continents, through 15 affiliates. Find out how we work every day to help to transform lives through science.

How We Work

Our strong values: Care, Courage, Innovation and Simplicity , are incorporated into everything we do, and they are behind our mission and vision which guide us today and lead us to the future.

Mission

The Services Solutions Manager is a field based customer facing role that works throughout the UK and is accountable for identifying, developing and supporting the delivery of non-homecare related commercial opportunities which help address specific challenges facing Almirall brands, the NHS and patients. The role will increase the perceived value of Almirall by piloting and embedding Almirall approved value of Almirall by piloting and embedding Almirall approved initiatives within key strategic accounts, monitor outcomes and assess the broader commercial viability of rolling out the pilot projects on a national basis.

Core Responsibilities

1. Works as an integral member of the infield teams to identify and build initiatives which address the unique needs of different healthcare systems

Acquires a deep understanding of Strategic Key Account dynamics, needs and challenges. Acts as a partner of field functions in customer-facing activities. Supports Key Account Managers in the identification/definition and creation of non-homecare related programs/activities (according to local needs) and drive brand loyalty and improve sales in Key Strategic Accounts. Leads in the development of non-homecare delivered patient support initiatives and package deals as well as collaborative working, donations and grants.

2. Works with infield teams to mobilise initiatives which address the unique needs of different healthcare systems

Supports Key Account Managers to implement programs/initiatives (according to local needs) that drive brand loyalty and improve sales in Key Strategic Accounts. Develops suitable patient and promotional literature to support uptake of Almirall approved initiatives/projects. Works with pilot accounts and service providers to capture outcomes data. Assesses the broader commercial viability of rolling out projects on a national basis. Develops and implements agreed scale up strategies which include but are not exclusive to the development of marketing literature, abstracts, posters, manuscripts and presentations at congresses. Creates well defined project plans engaging all stakeholders. Works collaboratively in a matrix across brand and field-based teams to ensure full project alignment.

3. Acts as an internal advisor to brand and sales teams

Understands the industry (& ABPI) position on non-homecare delivered patient support initiatives and package deals as well as collaboratively working, donations and grants, the impact they are having more broadly on the NHS and knowledge of existing/completed competitor initiatives. Provides the business with recommendations on how we evolve our approach to increasing the perceived value of Almirall by piloting and embedding Almirall approved opportunities.

Required Education & Experience

Baccalaureate degree in Health Sciences. Masters or postgraduate degree in Market Access.

Skills

Experience of communicating and working cross functionally, programme management, managing multiple projects at various stages, along with strong project management skills in developing PIDS, project briefs and proposals. In-depth understanding NHS policy specific to dermatology, along with NHS and DOH commissioning, financial flows and procurement processes, structures and policies. Self driven with a demonstrated ability to agree, set and achieve own objectives. Demonstrated ability to develop and present commercial business cases and 2/3-year forecasts to secure funding and budgets. Demonstrated ability to influence relationships and leverage knowledge internally across a matrix structure, to optimise opportunities and achieve shared goals. Effective in presenting information to HCPs and significant experience of customer negotiation skills. Ability to coach, enthuse and motivate infield teams, fostering team spirit. Detailed understanding of ABPI Code of Practice and its practical application in a business environment.

Skills & Competences

Personal adaptability Problem solving and decision making Drive to Deliver Building Partnerships Entrepreneurial Focus Influence & Persuasion Strategic Ability

Values

Values:

Caring. Dedicated. Dynamic. Expert.