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4 months ago
Job summary
Are you a great administrator with excellent IT skills?
Do you enjoy talking to and supporting people over the telephone?
To be successful in this role you will need to be competent in the use of Word, Excel and other Microsoft packages. Have a good telephone manner and great office management skills Have a team player mindset but also be able to work independently and demonstrate initiative.
The role will require you to accurately input data and maintain database information systems. This includes collating information from partner services and organisations. You will be the main point of contact for the administration of appointments within the 0-19 CYP Public Health Service for parent/carers and young people, in Oxfordshire.
Main duties of the job
As an Administrator (0-19 CYP Public Health Services) you will work as part of the Single Point of access (SPA). When appropriate hold a Chat Health Licence to provide administrative support to the practitioners working on the platform.
You will provide efficient administrative support to the 0-19 CYP Public Health Service for the children, young people, and families, supporting the implementation of the 0-19 Healthy Child Programme (HCP).
Accurately inputting data and maintaining database information systems.
You will be the main point of contact for the administration of appointments within the 0-19 CYP Public Health Service for parents/carers and young people in Oxfordshire.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Job description
Job responsibilities
The role will provide comprehensive and timely Administrative support to the CYP0-19 service.
Accurately inputting, correcting and closing patient information on Electronic Health Records using relevant clinical databases and Microsoft Office packages. Prioritising workload to meet the needs of staff and clients in a timely manner. Establish and maintain clinicians diaries, making appointments, resolving diary conflict ,scheduling and rearranging diary entries. Respond to phone calls and emails ,communicating politely and effectively with clients, healthcare staff and others ,courteously and responsively. Adhere to Trust policies and be aware of responsibilities in regards to confidentiality when using emails, IT and social media.
For a full overview of the role responsibilities please review the Job Description and Person Specification attached.
Person Specification
Qualifications
Essential
GSCE pass in Maths & English NVQ2 in business administration or equivalent or office/administration experience NVQ2 in business administration or equivalent or office/administration experience
Desirable
ECDL (European Computer Driving License) or equivalent experience
Knowledge & Skills
Essential
Competent in using various Microsoft applications. Previous experience in an administrative role Interpersonal skills, face to face and telephone Ability to accurately maintain records and electronic filing systems. Able to plan own workload and prioritise work of several managers following local policy Aptitude to take and transcribe minutes.
Desirable
Previous NHS experience
Personal Qualities
Essential
Understands and adheres to the need for confidentiality. Good communication skills written and verbal Flexible towards needs of team and service with a willingness to adapt to necessary change