Dispenser

Job summary

An exciting opportunity hasarisen for a Dispenser to join Beacon Medical group, based at our Wotter Branchdispensary.

This successful applicant must be driven and able towork on their own. The role is to dispense safely to all our Wotter based patients,ensure that drugs and medicines are prepared efficiently and safely. Alongsidethis the candidate will provide assistance to the practice pharmacy team conductingclinical audits and support with medication related projects.

The role also works to ensure good stock control withsensible ordering with a twice a year stock take. The role works alongside the widerpractice to ensure personal administered items are stocked to a suitable level.

Monday 8-3pm ( core open hours) hours Audit and ordering work lone working on site

Tuesday day off

Wednesday day off

Thursday - 8am-3pm ( core open hours) hours Audit and ordering work lone working on site

Friday day off

Main duties of the job

The role is variedand will keep any candidate interested.

The role is to project a positive and friendlyimage to dispensary patients and other visitors and deal with queries in aprofessional, courteous, and efficient way.To prepare and dispense prescriptions and miscellaneous over-the-countermedicines/appliances and assist with stock control, ordering and re-stocking ofthe dispensary. Provide effective advice to patients relating to medications, lifestyle,and ailments within the scope of your capability. Be responsible for your own continuing self-development,undertaking training as appropriate

About us

Beacon Medical Group PCN is a partnership practice with 6 sites and a patient list of 43,000. We are an active contributor in shaping our local Services and at the forefront of developing new skill mixes to meet the challenges of Primary Care.

Our focus is on improving services and providing high quality care to our patients whilst supporting the local health system to build sustainable integrated services to meet the current and future health and wellbeing needs of the communities we serve.

Our offer

Induction programme

Protected learning time

Cross site practice meetings

Practice internal training events

Opportunity for CPD

Regular reviews

Staff communications group

Employee health and wellbeing scheme (following successful probation):

1. An employee assistance program

2. Money back on everyday healthcare costs

3. Access to MyWellness services

Other Benefits

NHS Discounts

Access to NHS Staff wellbeing services

Job description

Job responsibilities

KeyResponsibilities:

To project apositive and friendly image to dispensary patients and other visitors and dealwith queries in a professional, courteous, and efficient way.

To prepareand dispense prescriptions and miscellaneous over-the-countermedicines/appliances and assist with stock control, ordering and re-stocking ofthe dispensary.

To provideeffective advice to patients relating to medications, lifestyle, and ailmentswithin the scope of your capability.

To beresponsible for your own continuing self-development, undertaking training asappropriate.

Toundertake other duties appropriate to the grading of the post as required.

Must beable to work flexible hours.

Dispensing

Checking andDispensing medications as per prescription

Dispensingacute prescriptions

Updatingpatients repeat screens on doctors instructions

Dispensingand record private prescriptions and collect specified charges

Dispensing blacklistedprescriptions, pricing and recording them.

Maintaining full and accuraterecords of all dispensing transactions

Fully observe legal requirementrelevant to dispensing Practice, including HA regulations and controlled drugs

Liaise with GP for review of medication.

Issuing medication alternativesas necessary.

Clinical

Provide assistance to thePractice Pharmacist to conduct clinical audits.

Provide assistance to theclinical team on medication related projects.

Prescriptions

Handing outprescriptions and collecting charges when appropriate

Ensuring thatcorrect and up to date fees for prescription cost are displayed and accurateaccording to current legislation.

Advising onpayment methods and alternatives

Collection ofprescription charges/checking patient exemption statements

Collectingprivate charges for blacklisted medications, vaccines and holidayprophylactic medication.

Sorting,stamping and endorsing prescriptions.

Generatingprescriptions and labelling drugs correctly with patient details and medicationdetails.

Ensuringprescriptions are securely stored ready for processing for the prescriptionpricing authority.

Dealing withproblems and enquiries

To run auditsas required by the practice.

Action monthly resubmission prescriptions fromPPD and return.

Count scriptsdaily from dispensary and record in figures form for the finance team to submitat the end of month.

Stock Control

Operation of efficient stockcontrol appropriate to the needs of the dispensary with the objective ofensuring continuity of supply for patients and minimising wastage

Relevant stock ordered inpreparation for appointments.

Liaise with the suppliersregarding missed deliveries.

To ensuremaximum profit is maintained and losses are kept to a minimum.

Recording allPersonally Administered items for VAT

Orderingappropriate quantities of goods via the wholesalers computer link

To maintaincost effective supply supplies of drugs that are purchased from the wholesaler

Checkinggoods as and when they are delivered against invoices

Returningincorrect goods to the wholesalers within agreed time limits

Ensuring that drugs are receivedand stored in an appropriate manner in accordance with the manufacturersinstructions

Ensuring that refrigerated itemsare stored at the appropriate temperature and maintaining the temperaturecontrol record/logbook

Removing outof date stock from the shelves, refrigerators and other storage areas anddestroying them appropriately and record out of date medications quarterly.

To devise and explain to eachdispenser the mechanisms for ordering from the wholesaler.

Disposal ofreturned unused medicines in line with BMG Policy and guidelines.

Arrange andrecord CD destruction from stock.

Facilities

Responsiblefor ordering personally administered items across all sites includingmiscellaneous items and equipment.

Implementregular stock at Wotter site.

Ensuring thedispensary area remains clean and tidy.

Correct useof Personal Protective Equipment (PPE)

Use andmonitoring of the correct use of standard operating procedures

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks across clinical and patient process

Monitoringpractice facilities and equipment in relation to infection control, ensuringthat provision of hand cleansing facilities, wipes etc are sufficient to ensurea good clinical working environment.

Maintain a record for checking equipment maintenance and monitoring,liaising with appropriate staff as necessary.

To ensure that drug safety alerts are acted upon and co-ordinate with thepharmacy team to record them.

Ensure building security- have a thorough knowledge of doors/ windows/alarm.

Using personal security systems within the workplace according topractice guidelines

Ensure the safety of all who enter the dispensary

Awareness of national standards of infection control and cleanliness andregulatory / contractual / professional requirements, and good practiceguidelines

Assist, when necessary, with training of colleagues across BMG

Personal/ProfessionalDevelopment

Thepostholder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development.

Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work.

Training Dispensary co-ordinator and anyonenew, covering the reception and checking the medication.

Communication

Thepostholder should recognize the importance of effective communication withinthe team and will strive to:

Communicate effectively with other teammembers

Communicate effectively with patients andcarers

Recognize peoples needs for alternativemethods of communication and respond accordingly.

Quality

Thepostholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of qualityand risk.

Assess own performance and take accountabilityfor own actions, either directly or under supervision.

Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance.

Work effectively with individuals in otheragencies to meet patients needs.

Effectively manage own time, workload andresources.

Contributionto the implementation of services:

Thepostholder will:

Apply practice policies, standards andguidance.

Discuss with other members of the team how thepolicies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Thedetails contained in this Job Description are not exhaustive and may change asthe post develops.

Health and Safety

Ensure allmembers of staff comply with the Groups health and safety policy

Carry out riskassessments to comply with current Health and Safety legislation

Ensure any healthand safety concerns are reported to the Operations Manager

To beaware of and adhere to applicable practice rules, regulations, legislation andprocedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

The post-holderwill support the equality, diversity and rights of patients, carers and colleagues.

Act in a way thatrecognises the importance of peoples rights, interpreting them in a way thatis consistent with group processes and policies and current legislation

Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in amanner that is welcoming, non-judgemental and respects the individualscircumstances, feelings, priorities and rights

The details contained in this job descriptionare not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues,developing contingency plans with service and contract leads

Ensure the PCN is compliant with health andsafety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinicaldirector adhere to the governance structure as set out in the network agreement

Confidentiality:

Tomaintain confidentiality of information acquired in the course of undertakingduties for the practice.

The postholder must maintain confidentiality, security and integrity of informationrelating to patients, staff and the business.

In the performance of the duties outlined in this jobdescription, the postholder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. All such information from any source is to beregarded as strictly confidential.

Person Specification

Skills

Essential

Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel. Attention to detail Good organisational and time management skills. Ability to work without direct supervision and determine own workload priorities. Accurate, attention to detail Ability to work as part of an integrated multi-skilled team Excellent Interpersonal skills Adaptable Good communication skills both verbal and in writing Flexible approach to work Accurate keyboard/data entry skills

Qualifications

Essential

Relevant dispensing qualification to NVQ2 (or equivalent) level or registration as a Pharmacy Technician Evidence of a good general standard of education Good IT skills Previous experience of working in a dispensary or pharmacy Evidence of continued professional development at Evidence of CPD.

Values

Essential

The candidate must demonstrate an understanding of our values.

Experience

Essential

Dealing with the public. Ability to provide health advice or when required medication advice for common ailments Handling Stock and making adequate controls Ability to provide guidance on administration of medication to patients. Being able to raise significant events to the Practice Pharmacist. Be able to work with limited supervision Ability to prioritise workload Used to working in a busy environment Able to work under pressure and to deadlines Experience of working in a customer service environment Understanding of databases, coding and extraction of data for reporting purposes Experience of monitoring stock levels, usage tracking and re-ordering systems Understanding of prescription claim process

Desirable

Previous experience working in a GP practice Good working knowledge and experience of using SystmOne Previous experience of updating SOPs and conducting Dispensing Reviews of Use of Medications with the public Previous experience of data entry or coding Strong administration skills

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