Digital Designer

#BelongWithUs

City Plumbing are seeking a Digital Designer to be responsible for owning and delivering the UX/UI required across all customer facing digital products including but not limited to Highbourne Group websites, apps and digital till.

The Role:

As a Digital Designer you will be responsible for owning and delivering the UX/UI required across all customer facing digital products including but not limited to Highbourne Group websites, apps and digital till.

Key Responsibilities

Deliver Digital designs from concept through to prototype to meet requirements from across the business, recommending and creating best-in-class customer journeys across our customer & colleague-facing digital tools including websites and apps, using tools such as Figma. Attend and represent the Digital Design team at any relevant meetings to receive briefs, requirements and update on progress with presenting prototypes to stakeholders where needed. Ensure requirements are met and in line with expectations, amending where necessary. Ensure relevant, engaging journeys are created for both trade and retail customers to support City Plumbing, The Bathroom Showroom and our new propositional customer facing products, with an innovative approach. Collaborate with internal teams and third party agencies where applicable, to help execute our online Digital & UX/UI strategy. Collaborate with Product Owners and stakeholders in the Digital teams to ensure designs meet all requirements and that all work is delivered on schedule in accordance with sprint delivery timeframes. Responsible for maintaining high accessibility standards across customer journeys, whilst aligning with existing digital brand guidelines and maintaining online design systems where applicable. Apply a consistently high level of communication and knowledge of industry and UX/UI best practice, keeping up to date with digital trends, ensuring this is applied across all prototyping and designs delivered by the team. Share designs and UX/UI best practices with wider digital teams to ensure all end to end journeys are well thought through and customer and colleague feedback/ input is considered.

This is primarily a hybrid-based role with visits to our office on an adhoc basis as required. 

You should be based in the UK and our Head Office is based in Crick, Northamptonshire.

You:

You’ll live and breathe our digital-first ethos, with a proactive and “can-do” approach to Digital Design. You’ll enjoy working collaboratively with the wider Digital & IT team and you’ll be committed to acting with integrity and honesty in everything you do.

Skills and competencies

Previous experience and a Portfolio demonstrating your previous experience working within a Digital Designer or UX / UI role. Knowledge of how to use prototyping design software such as Figma. Team & Project Management experience such as Jira is beneficial. Knowledge of UX/UI best practices across eCommerce, Customer Profiling, and User Research. A team player who wants to collaborate and achieve best in class UX / UI design.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Building Products, Customer Journey, Digital Designer, Online Retail, Online Trading, Plumbing & Heating, Retail, UI Design, User Experience, User Design, UX / UI Optimisation, UX Design.

Us:

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment:

Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more

#BelongWithUs

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

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