IT Support Engineer

3 weeks ago

Renfrew, United Kingdom Teledyne UK Limited Full time

Description

Job Summary

Teledyne IT Shared Services provides a complete portfolio of IT services and solutions to a diverse group of cutting-edge Teledyne companies. Working as a company within a company, the IT Shared Services organization remains agile, and offers a very diverse and exciting employment opportunity.

As an IT Support Engineer, this position will support two of our companies; Teledyne Gas Measurement Instruments (GMI) based in Renfrew, and Teledyne Marine, based in Aberdeen.

The IT Support Engineer’s role is a vastly varied position in terms of what is required. The position would ideally suit somebody who has come through their IT support career from the ground up and enjoys the concept of “a little bit of everything”. IT Support roles are often defined on a 1st, 2nd, 3rd line tiering system; this role requires somebody who can work a little at all these levels; imagine supporting everything from replacing a toner cartridge to assisting our Infrastructure teams with server and network switch replacements.

Working Location

Primary Location: Renfrew

Secondary Location: Aberdeen (travel required 1 week out of 6)

There may be occasional travel required to a site in Cumbernauld to provide ad-hoc support.

In general, the role will require 5 days onsite per week in Renfrew. Where travel is required, any travel expenses will be covered by Teledyne, including car hire, hotel, food etc.

Position Summary and Responsibilities

Onsite IT Support for assigned Teledyne locations; working as part of a virtual IT team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets). Where a resolution cannot be found then you would be expected to escalate accordingly.By IT support we refer to multiple proficiencies, such as but not limited to:End users and their equipment. For example, PC’s and Laptops running a Microsoft Windows environment.Printer installation, networking, configuration, and troubleshooting.An array of Microsoft applications such as Office, Visio, Project etc.Ensure compliance of and react to information from Enterprise Anti-Virus and other security tools. CAD applicationsLocal ERP system Mobiles phones (iPhone & Android)Servers, switches, and wireless access points in conjunction with a remote Infrastructure team.New user configuration and setup via Active DirectoryTroubleshooting issues that the IT Service Desk have not been able to resolve remotely.Liaising with hardware and software vendors.Support and maintenance of conference room equipment such as video conferencing systems, conference phones etc.  Acting as a “point of contact” for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the fly responding to requests from multiple angles and subsequently prioritising workload to achieve the required outcome. Remote IT support for travelling users; usually delivered using remote tools such as TeamViewer or Teams. Maintain the onsite server room in line with enterprise standards. Maintain the outlying comms racks throughout the facility. For example, patching wall ports within comms racks. Manage and maintain OU’s within Active Directory including users, groups and objects. Support compliance initiatives such as SOX. You will be responsible for SOX auditing your assigned sites on a monthly, quarterly, and bi-annual basis.

Project Work

Periodically project work will be assigned in parallel to day-to-day support responsibilities. Typical projects could include technology refresh tasks such as replacing aging IT equipment, system implementation(s) such as upgrades and/or deployment of new software packages. Other such projects might include facility relocations and supporting of domain migrations etc. The aforementioned is in no way a conclusive list but is documented to give a flavour of the role. The actual role is variable and involvement in all aspects of IT would be expected.

Qualifications

Whilst the role does not require any specific formal qualifications, the ideal candidate would be able to demonstrate a proven career within the IT sector, specifically demonstrating a keen desire to support a growing and diverse business. The following attributes are deemed required or desirable:

Required

At least 5 years IT support experience, ideally supporting end users within their own working environment. A proven ability to support both in person and remotely. Somebody who can think for themselves and work to ambiguous frameworks. Not everything within this support role will come with an instruction manual, our ideal person is somebody who can think outside of the box and progress situations on their own merit. A solid and robust understanding of the Microsoft Windows operating system. Including how to manage and maintain computers attached to an Enterprise domain. A firm understanding of the Active Directory concept, including creating users, groups, and objects. Understanding of audit processes and requirements – conducting business in line with specific frameworks and processes. Solid understanding of Microsoft Office products. High-level server administration and troubleshooting knowledge. For example, adjusting permissions on file shares, monitoring of back-ups etc.


Desirable

Experience of supporting a manufacturing business and the concepts associated with that. Experience working within the Aerospace and Defence industry. Experience with CAD packages Understanding or previous experience supporting Time and Attendance systems. Understanding of environmental monitoring platforms Experience using the ServiceNOW platform (or other similar incident management system) Understanding of and ERP / MRP system High-level understanding of the ITIL Framework concept

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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