Booking Clerk

7 days ago

Rotherham, United Kingdom The Rotherham NHS Foundation Trust Full time

Job summary

Full-time

Monday-Friday

If you are a motivated individual, who wishes to be part ofa team that supports the Trust in the day-to-day delivery of excellent patientcare, you may wish to apply for the post of Booking Clerk.

The post will be located in the Contact Centre at Woodside.

The post holders main duties will be to responsible for theprovision of an efficient and comprehensive physiotherapy and podiatry bookingservice to patients, ensuring a high level of customer care and maintainingconfidentiality at all times.

For further information and informal discussion pleasecontact Michelle Easton, Contact Centre Operational support Manager Ext: 7332

Main duties of the job

Provide an accurate, efficient and quality booking servicefor TRFT Consultants and Specialities with regard to the processing ofappointment referrals in accordance with Trust and Government targets andcurrent practices and procedures.. Processing referrals onto the Patient AdministrationSystem (Meditech/Systm1) with specific attention to the data items required forcommissioning purposes and data quality. Respond to all enquiries and contact with members of thepublic and staff of all disciplines with tact, sensitivity and confidentialityat all times. Participate in the modernisation of systems and implementnew ways of working, adhering to and changing systems in accordance with newand existing Government and Trust targets, policies and procedures. Regular review of own systems and working practice and putforward proposals for changes to working practice and procedures. Maintain the confidentiality of any information obtainedregarding patients and be aware of the Data Protection Act, Caldicott andFreedom of Information policies. Active participation in the event of a Major Incident Provide flexibility in terms of hours working inaccordance with the needs of the service. Attendance at training sessions is essential.

About us

The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham.

As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall.

But dont justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making.

All of our5,100 colleagues are key to our improvement journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence.

Job description

Job responsibilities

Please see attached the job description and person specificationfor the full details about the role and the responsibilities.

Person Specification

Qualifications

Essential

Educated to GCSE pass level (English and Mathematics)

Desirable

NVQ Level 2 in Customer Service or willingness to work towards ECDL/CLAIT or equivalent

Experience

Essential

Previous NHS experience Knowledge of patient administration systems

Desirable

Previous reception/clerical or customer care experience

Knowledge

Essential

Confidentiality and an understanding of the Data Protection Act

Desirable

NHS Background

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