Customer Support Agent

2 weeks ago


Bristol, United Kingdom PIRATE Full time

PIRATE.COM

Pirate Studios is the world's leading provider of rehearsal and recording facilities for artists, operating in the UK, Germany, and the USA, with exciting plans for global expansion. The company's mission is centered around empowering artists and creators to succeed, with music and technology at the forefront.

CUSTOMER EXPERIENCE SPECIALIST

We're seeking dedicated, energetic, and highly motivated Customer Support Agents to join our Artist Support team. As part of this team, you'll play a crucial role in delivering world-class service to Pirate artists globally. Candidates should be intrigued by the intersection of music and technology, possess a strong understanding of exceptional customer service principles, and demonstrate self-starting capabilities. Prior experience with audio equipment is a plus.

Responsibilities include assisting customers both inside and outside our studios via live chat, phone, and email, managing bookings and account queries, troubleshooting equipment issues, completing administrative tasks, and communicating equipment and estates issues to our Ops team.

We are seeking two evening positions covering the evening shift patterns 20.30pm-02.30am.

Role 1 - 3 x 6hour shifts = total of 18 hours contracted per week on a a salary of £10,707.84

Role 2 - 4 x 6hour shifts = total of 24 hours contracted per week on a a salary of £14,277.12

Both positions have the opportunity to do overtime in addition to their contracted hours. This is a temporary position until the end of January with the opportunity to turn into a permanent position.

WHO YOU ARE

  • Experience in customer service, preferably within a high-volume call centre environment.
  • Strong understanding of exceptional customer service principles with a customer-first mentality.
  • Ideally, prior experience working with audio equipment.

WHAT'S IN IT FOR YOU

This role offers a significant opportunity for individuals seeking a new challenge within a scaling-up, ambitious global company.

Additional benefits include:

      • Free Studio Hours 
      • 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
      • 2 Duvet days – to press the pause button and reset mentally, no questions asked.
      • 4 weeks of fully paid sick leave 
      • 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work 
      • 8 weeks of fully paid paternity leave with a staggered return to work.
      • 8 days fully paid leave for each fertility treatment cycle (IVF)
      • 4 weeks of fully paid Pregnancy Loss leave
      • 24/7 Virtual GP & EAP
      • Dental cover
      • Life insurance , online will writing service & income protection
      • The YuLife App & Stella subscription
      • Cycle to work scheme
      • Nursery benefit scheme

We are eager to fill this position promptly, so if this opportunity aligns with your interests and skills, apply today

EQUAL FOR ALL

At Pirate, we are committed to breaking down barriers for people of all backgrounds. Equal opportunity, inclusivity, and diversity are fundamental values within our team. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation.


  • Customer Support Agent

    6 months ago


    Bristol, United Kingdom Yolk Recruitment Full time

    **1st Line Customer Support Agent - Bristol - 3 Days onsite - £27k + On Call Allowance** Yolk Recruitment are working with a brand new client who are looking for a 1st Line Customer Support Agent. If you are looking for a new challenge and would like to join an organisation which will support your development then get in touch...

  • Customer Support Agent

    6 months ago


    Bristol, United Kingdom Communico Full time

    **About Us** Communico is a leading provider of innovative software solutions tailored for public and academic libraries in North America, Australia and the UK. Our mission is to empower libraries with the technology to help them better reach and engage with their communities and grow usage of their resources. We are dedicated to fostering a collaborative...

  • Customer Service Agent

    6 months ago


    Bristol, United Kingdom Matthew Olivers Ltd Full time

    **Customer Service Agent/Shipping - Bristol** Do you have previous experience in Customer Service or have you worked around at a port? We are looking for a friendly and organised Customer Service Agent to join this established company in Portbury. This is a great opportunity to join a new company and progress with your personal development/skills. **As a...


  • Bristol, Bristol, United Kingdom PIRATE Full time

    Pirate Studios, a leading provider of rehearsal and recording facilities, is seeking a motivated customer support agent to join our team on a casual basis.This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service in a fast-paced environment.As a customer support agent, you will be responsible...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title** - 1st Line Customer Support Agent **Salary** - £27,000 (Depending on experience) **Location**: - Emerson's Green, Bristol **Working Hours**: - Permanent, Full Time 37 hrs per week + Call Rota **Hours Breakdown**: - Mon - Thu 0900-1700 with 30 min lunch and Fri 0900-1630 (all days with 30 min unpaid lunch). Plus, On Call...

  • Customer Service Agent

    5 months ago


    Bristol, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £25,351.93 + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers...


  • Bristol, United Kingdom Coutts Full time

    Customer Service & Operations, Customer Customer Services Agent - Bristol, United Kingdom- Permanent- Full Time#R-00231321


  • Bristol, United Kingdom Tarmac Full time

    **Job Introduction**: Do you have a passion for excellent customer service? Would you like the opportunity to work in a dynamic successful team? Does a local job with free parking appeal to you? At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with...


  • Bristol, United Kingdom PIRATE Full time

    PIRATE.COMPirate Studios is the world's leading provider of rehearsal and recording facilities for artists, operating in the UK, Germany, and the USA, with exciting plans for global expansion. The company's mission is centered around empowering artists and creators to succeed, with music and technology at the forefront.CUSTOMER SUPPORT AGENTWe're seeking an...

  • Customer Care Agent

    6 months ago


    Bristol, United Kingdom ABM Full time

    **Description**: **Job Title: Customer Care Assistant, PRM Operation** **Location: Bristol Airport** **Reporting To: Supervisor/Operations Manager** **Purpose**: To assist passengers requiring special assistance throughout their airport journey. **Key Responsibilities**: - Collect passengers from their arrival point at the airport to escort them through...

  • Customer Service Agent

    5 months ago


    Bristol, United Kingdom Essential Employment Full time

    Customer Service Agent needed in Flax Bourton, Bristol. The pay rate is £14.91 per hour PAYE This is a temporary role The reference number is: 408367 - The receipt of customer orders and accurate input of orders into the system - Monitoring the progress of quoted works - Working closely with the Fleet and Capacity planners to ensure customers are kept...

  • Customer Contact Agent

    6 months ago


    Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...

  • Customer Contact Agent

    6 months ago


    Bristol, United Kingdom TLT Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...

  • Customer Contact Agent

    6 months ago


    Bristol, United Kingdom TLT LLP Full time

    We are recruiting for a Customer Contact Agent, to join our Mortgage Enforcement team in Bristol. This is an excellent opportunity to work within a team who act for some of the biggest lenders in the UK. You will be working to help set up solutions to help and support a customer through the litigation process with an overall objective of keeping them in...

  • Port Agent

    6 months ago


    Bristol, United Kingdom Matthew Olivers Ltd Full time

    **Port Agent - Bristol** Do you have previous experience as a Port Agent or have you worked around the docks, ports or vessels? We are looking for a friendly and organised Port Agent to join this established company in Portbury. This is a great opportunity to join a new company and progress with your personal development/skills. **As a Port Agent, you...


  • Bristol, United Kingdom NatWest Full time

    Join us as a Customer Services Agent in Bristol - This is a chance to join our Private Client and Advice Investment Services team, making the most of your customer care skills while looking after our investment products customers - The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career -...

  • Customer Service Agent

    6 months ago


    Bristol, United Kingdom HGV Drivers UK Full time

    **We are looking for experienced Customer Service Agent for our client in Wick, Bristol** **Main duties**: - Working in a busy office, ensuring a superior customer service is always provided, building strong relationships with the customer base. - Order taking and input; receipt and negotiation of requested order times and delivery windows, giving...


  • Bristol, United Kingdom Driver Agent Full time

    **DAILY PAYMENTS! (Parcelforce)** **Driver Agent** is actively recruiting on behalf on **UKE Multi Drop** for full-time self-employed multi drop Parcel delivery drivers to work on a **Parcelforce** Contract, delivering packages and great Customer experience all over the UK **UKE Multi Drop** prides itself on providing a first class service throughout the...

  • Enforcement Agent

    1 week ago


    Bristol, United Kingdom CV-Library Full time

    Enforcement Agent Location: Bristol Salary: £23,800 - £26,000 DOE OTE £70,000 Hours: 40 hours per week, one late evening flexible hours to suit Must have manual driving licence. My client are leaders in the debt recovery sector operating for over 40 years’ supporting clients around the UK. They are committed to building a culture...

  • Customer Care Agent

    6 months ago


    Bristol, United Kingdom Irlam Associates Full time

    **Shifts: 4on 4off (6pm-6am)** **Pay Rate: £11 - £11.50 per hour** **Purpose**: To assist passengers requiring special assistance throughout their airport journey. **Key Responsibilities**: - Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate. - Ensure...