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German Speaking Customer Service Agent

4 months ago

Basildon, United Kingdom Fiserv Full time

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10332509 Date posted 05/30/2024 End Date 05/31/2024 City Basildon State/Region Essex Country United Kingdom Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

German Speaking Customer Service Agent

What does a successful Customer Service Agent do?

In this role of a German Speaking Customer Service Agent, you will collaborate closely with our existing team in Germany, providing exceptional customer service to our clients.

What will you do:

Handling Telephone calls and providing written support regarding card payment terminals and ATMs

Solving customer inquiries of a technical nature

Carrying out error analysis

Scheduling of service technicians and terminal exchange orders

Permanent review and optimisation of existing work processes

What you will need to have:

Excellent customer service experience (preferably Call centre experience)

Enjoy direct and indirect customer contact

Fluent/Advanced in German (verbal & written)

What would be great to have:

Knowledge of English desirable, preferably a second foreign language / multilingual is beneficial (e.g. Dutch, French, Italian, Turkish)

​Perks at work:

Hybrid working

Competitive salary

22 days annual leave, increasing with length of service, plus bank holidays

Enhanced maternity, paternity, and adoption leave

Healthcare enrollment

Life Insurance

Unlimited career development opportunities

Service & recognition awards

Company laptop

An employer who actively supports and encourages diversity in the workforce

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.