Repairs Advisor

1 month ago

Kings Hill, United Kingdom The Salvation Army Full time

Please note that this is a job share role 

Working hours: 17.5Hours per week Wednesday pm, Thursday and Friday

Interview date: To be confirmed 

As part of the Property Helpdesk team, you will manage enquiries and repair requests coming into the Property team via the Property Helpdesk. You will triage enquiries, facilitate answers to queries and manage reactive repairs, all to the highest standard of customer care.

From the time the call is answered to its satisfactory conclusion you will take responsibility for the enquiry/repair request and manage it through to completion, this could include providing technical information, updates on progress, or securing any approvals for expenditure.

Key Responsibilities:

Experience in dealing and liaising with customers at all levels (internal and external) A proven track record and a passion for providing excellent customer care, ideally within a property setting Experience of working with contractors in the provision of a reactive repairs service, employing excellent communication skills and securing an excellent standard of service Worked in a property or maintenance environment and gathered experience of handling multiple calls and enquiries at the same time with excellent communication skills An understanding of basic property technical knowledge, terminology, and processes Demonstrable ability to plan, organise and prioritise your tasks to effectively meet your objectives to the expected quality standards and have proficiency with IT and experience of working with a property database

The ability and willingness to work within, be empathic with and promote the Christian ethos and values of The Salvation Army Mission

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