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Learner Engagement Officer

4 months ago

London, United Kingdom Supporting Education Group Full time

The LMP Group is made up of 3 separate companies but with a collective mission to inspire ambition. LMP provides opportunities and supports social change across the UK. The focus is on education and social impact; working together to bring about positive and sustainable development.

The companies include Let Me Play Ltd. which trades as LMP Education, Inspire ATA Ltd. and LMP Action C.I.C. The various departments within these 3 companies serve schools, businesses and individuals across the UK through apprenticeships, traineeships, employability programmes, adult education, alternative education, enrichment and holiday camp programmes. Let Me Play was established in 2004 and employs over 180 people across the UK.

We are extremely proud of the awards and recognition we have received within the industry. We are driven to always deliver the best skills training and development for learners and organisations. We have recently been awarded Best Companies 2 Star 'Outstanding to work for' award for 2022. We were rated; Top 100 mid-sized companies to work for in the UK; Top 50 mid-sized companies to work for in London and Top 3 Education & Training providers in the UK.

Accountability for the delivery of the contact strategy to referrals for contracts within the Employability Division to meet and exceed contract values; this will be predominantly AEB referrals. All leads will be Hot/Warm leads.

Additionally, those learners should be onboarded timely and ensure full compliance of paperwork. Ensure a coordinated approach with delivery, administration and compliance and provide management information on the conversion and impact of referral generation.

Responsibilities [The below listed tasks/responsibilities are not exhaustive:]

Administrative & Strategy

  • Undertake initial and diagnostics assessments on each learner, to subsequently inform of correct Information, Advice and Guidance.
  • Ensure learner eligibility and that learners presented to delivery for the course are eligible for funding and ensure that all onboarding paperwork is completed and is accurate and timely.
  • Maintain learner records accurately and ensure all evidence is readily available and accessible for audit and quality purposes.
  • Complete detailed reports to stakeholders and referral partners as requested by Partnership Manager.
  • Review success and progress of conversion to achievement, distance travelled and other outcomes, reporting information timely.

Coaching & Collaborating

  • Deliver an outstanding Quality Experience when speaking to all potential learners.
  • Act in collaboration with the Partnership Manager/National Partnership Manager to deliver the agreed targets.
  • Embrace Change when required with contract growth.
  • Work across the organisation to fully understand all products and services and to integrate opportunities for wider sales.
  • Work effectively with the Delivery Manager and delivery team to effectively transition learners into operational delivery including supporting the forecasting and awareness of anticipated delivery volumes and locations.
  • Support with learner and stakeholder feedback; contributing to LMP Education's cycle of quality improvement.
  • Work with Employer Engagement Manager to support learners for progression and employment.
  • Maintain strong relationships with the Delivery Teams across the contract areas to ensure conversion of referral to start to achievement.

Must have qualifications

Level 2 functional skills, English, Math's, ICT

Experience

  • Making volume calls in a friendly and professional manner to an array of potential learners.
  • Track record of learner and stakeholder engagement.
  • Evidence of meeting and exceeding targets.
  • Proficient IT skills.
  • Experience of internal quality assurance and knowledge of awarding body requirements.

Knowledge & Skills

  • Detailed knowledge and understanding of Employability Programs (ESFA/ /AEB/).
  • An understanding of Funding and Eligibility Rules for ESF/AEB/Traineeships.
  • Ability to present to multiple audiences and at varying levels of engagement.
  • Deliver high levels of customer service that leads to employer and learner satisfaction and achievement.
  • Strong communication skills with the ability to effectively liaise with a range of stakeholder relationships, both internally and externally.
  • Ability to profile and forecast activity of referrals and to meet and exceed targets.
  • Excellent interpersonal skills to be able to engage with colleagues and candidates.
  • Excellent communication skills verbal and written.
  • Ability to plan and organise own caseload and diary unsupervised.
  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
  • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
  • From day 1, free life insurance covering up to x4 your salary.
  • We'll both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.