IT Applications Engineer

4 weeks ago

Harlow, United Kingdom Raytheon Technologies Full time

Unspecified

Job Title: IT Applications Engineer

Location: Glenrothes or Harlow (Hybrid with a minimum of 2 days a week on site) - with occasional travel to other UK sites.

Raytheon UK has an opportunity for an experienced IT professional to support general server applications.

The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new standups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application.

Reporting to the Manager of Business Intelligence, the successful candidate shall manage, operate, improve, maintain, and report the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.

Responsibilities include, but are not limited to …

Act as the application Subject Matter Expert with a particular focus on administering, configuring, and modifying dataflows within the tool. Software upgrades and data migration between different platforms and O/S level Administration experience would be a distinct advantage. Regular software maintenance, performance tuning and patching, including some periodic monthly out of hours working. Plan works with the team manager ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.  Support the development and implementation of key service level agreements (SLAs). Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles. Support effective operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals.  Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.  Collaborate across the breadth of the DT function, develop strong relationships with stakeholders to ensure that the service is supported by the appropriate technical specialists. Ensure backup schedules & data retention and period maintenance are aligned to company requirements and standards. Proactive Identification of risks to service and proposing suitable risk treatment plans in line with departmental approach to risk management. Agree and participate in scheduled BC/DR exercises, to ensure that service is tested and DR ready. Knowledge of associated engineering tools in the Defence and Aerospace sector or other Industries would be an advantage.

Candidate Requirements

Essential

Bachelor’s degree or higher in Computer Science, Information Technology or related field or work experience Have an understanding of ITIL best practice, qualified to a minimum of ITIL Foundation. Working knowledge of Active Directory Working knowledge/experience writing complex logical expressions Demonstrated ability to effectively prioritise and execute tasks in a fast paced environment. Excellent attention to detail with a focus on continuous service improvement Strong written and verbal communication skills Experience optimising system performance, security, storage utilisation, and planning ahead for necessary hardware or software upgrades to support the environment Strong analytical, process-oriented, evaluative and problem solving abilities Demonstrated flexibility and ability to manage ad hoc requests Demonstrable evidence of effective problem solving skills in complex support incidents. Excellent relationship skills - the ability to build positive relationships with both technical and business personnel. Experience of delivering high demand technical services in a complex matrix structure. Good written and oral communication skills Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments. SC cleared or the ability to become SC cleared.

Desirable

Knowledge of virtualised server architecture Knowledge and experience of project and service delivery disciplines including business analysis and requirements gathering, resource planning, ability to create project proposals. Full project lifecycle experience, user support & training experience.

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